Job Posting for Patient Financial Service Representative at Wakefield & Associates
The basic function of the Patient Financial Service Representative is to act as a patient advocate. Staff is expected to be mindful that they are not only representing Wakefield & Associates but also the clients we serve. Professionalism through exceptional customer service is the expectation. Always being friendly when contacting a patient by telephone to motivate them to promptly resolve their accounts. Ability to work in multiple systems and make correct decisions at their level without talking to management for direction. To provide communications with patients and clients without compromising its customer service or ethical standards.
Essential Job Duties:
Assist in resolving consumer accounts by answering healthcare service questions; suggesting options for account resolution
Maintain consumer records by updating account information
Resolve accounts by clarifying consumer concerns. Identifying and explaining the best available option to solve the problem; expedite corrections or adjustments; follow up to ensure complete resolution
Process consumer payments appropriately
Contributes to team effort by working assigned tasks
Skills/Qualifications:
Bilingual preferred
Professional telephone presence
Excellence verbal communication skills
Prior Customer Service experience and/ or Call center experience preferred
Healthcare Knowledge helpful
Problem Solving/ Analytical Thinking
Verbal communication Skills
Conflict Resolution
Ability to Multi-task
Benefits:
Major Medical Insurance
Flexible Spending Account
Dental Insurance
Vision Insurance
Life Insurance
Long Term & Short Term disability 100% paid by employer after 1 year
Salary.com Estimation for Patient Financial Service Representative in El Paso, TX
$31,821 to $39,371
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