Security

The Walker Art Center empowers people to experience the transformative possibilities of the art and ideas of our time and to imagine the world in new ways. In our over 125-year history, we have become one of the most celebrated art museums in the country and we are known for our innovative presentations and acclaimed collections of contemporary art across the spectrum of the visual, performing, and media arts.

This role works within a team of security professionals who help to provide a safe and secure environment for the museum’s collections, properties, facilities, visitors, and staff while delivering superior customer service. This role is Wednesday - Sunday, midday shift.

RESPONSIBILITIES

Maintains the safety & security of the museum and collection:

• Continuously monitors the galleries and museum to ensure the security & safety of our collection/Walker assets.
  • Communicate with the maintenance staff as needed to ensure a safe environment.
  • Keep in close contact with Registrars and Curators to ensure the safety and security of the galleries and art.
• Takes proactive steps to protect the collection and WAC assets.
• Closely monitors visitor/staff activity/behavior and promptly reports and documents suspicious behavior to Security Manager.
• Establishes a clear understanding of the security requirements/needs of each exhibition.
• Reports art damage to the Registration Department and documents appropriately.
• Is familiar with, and successfully operates all WAC security systems. (camera system, access control, fire, and burglar systems, etc.).
• Monitors safety conditions within the museum.
• Monitors the physical condition of the museum and communicates concerns as directed.
• Be familiar with all emergency procedures.
• Takes charge in emergency or crisis situations. (must be ready for medical emergencies, bomb threats, fire, power failures, etc.) 
• Work in the Control Center when assigned.

Control Center Responsibilities: 

• Is familiar with, and successfully operates all WAC security systems. (camera system, access control, fire, and burglar systems, etc.).
• Patrol Walker campus and conduct regular security/safety rounds of the facility and the Minneapolis Sculpture Garden.  Assess and audit physical security and operational issues.
• Must take charge in emergency situations, communicating necessary information to Chief Guards, contacting emergency resources, and responding as needed (i.e., medicals, weather, fire emergencies, power failures, active threats).
• Oversee museum evacuation procedures using the PA system; ensuring clear communication with police, park police, and medics, if the situation requires.
• Maintain in-depth knowledge of the building, campus, and staff: evacuation routes, museum, and Sculpture Garden policies, etc.
• Partake in CPR training every two years, as well as become TSA certified to enter and/or monitor art storage areas.
• Monitor and secure physical access controls throughout the Walker campus.
• Distribute staff ID badges, access control cards, and keys. 
• Communicate with the Registration and Program Services department or as needed when art issues arise.
• Complete daily security reports and document incident information in written reports. 
• Review incident footage, and save video when instructed.
• Check visitors, vendors, and contractors in and out of the Walker.
• Utilize the WAC security camera system to closely monitor the Walker campus, collection, staff, and visitors, including the Minneapolis Sculpture Garden. 
• Maintain an appropriate level of confidentiality. 
• Provide security escorts for maintenance or other activities throughout campus.
• Inventory any equipment stored in Control Center (i.e., radios, keycards, keys, etc.)
• Keep the dock area secure and safe.
• Collaborate with Dock Master to monitor incoming shipments (i.e., art, mail, deliveries, etc.)
• Ensure limited traffic on the dock during art deliveries.
• Cover overnight control shifts, as needed.

Visitor/Employee Experience:

• Places the highest priority on customer service, ensuring a welcoming and positive experience for staff and visitors.
• Acknowledges and/or greets visitors and staff in a friendly and welcoming manner.
• Helps create an inclusive and welcoming environment by embracing the diversity of others in everyday interactions. 
• Proactively, and with autonomy addresses the needs of our guests. Works through guests’ concerns in a professional, empathetic, and understanding way.
• Supports the Frontline Strategic Plan, working in collaboration with Visitor Services, EPP, Facility Rental, and Operations to accomplish the goals set forth.
• Consistently communicates with Security Manager, appropriately elevating any issues or needs.
• Explains museum guidelines to visitors in a positive and understanding way.

MINIMUM REQUIREMENTS:

• HS Diploma or GED
• 2-4 years experience minimum in security, asset protection/loss prevention, or monitoring situations required.

PREFERRED SKILLS:

• A professional demeanor and a strong customer service orientation are essential.
• Strong communication skills as well as the ability to work with diverse visitors/groups
• Excellent decision-making skills.  Proven ability to show good judgment in stressful or unexpected situations (emergencies, customer service issues, etc.) and to respond effectively in dealing with staff and visitors regarding the safety and security of the facility.
• Must have working knowledge in the use of various security systems and routines: monitoring equipment, and access control.
• Demonstrate effective time management skills to successfully manage multiple tasks and balance conflicting priorities.
• Ability to present a professional and courteous appearance to visitors and staff; exercise tact and diplomacy at all times and remain calm under pressure.
• Ability to demonstrate flexibility, initiative, strong work ethic, and the highest level of integrity and professionalism
• Ability to work collaboratively and cohesively with other Operations leadership and staff.
• Knowledge of computers, MS Office Suite (Word, Excel), preferred.

PHYSICAL DEMANDS

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 5-10 pounds at times.
• Work in various environments such as cold weather, rain/snow, or heat.
• Standing or walking on various surfaces for long periods of time.
• Climb stairs, ramps, or natural terrain on a daily basis.

Job Specifications

• This position is considered full-time (35 hours/week), non-exempt. As a non-exempt position, it is eligible for overtime pay. The minimum compensation for this role is $20.00 hourly. The Walker offers a wide range of benefits for both part-time and full-time employees.
• This position is not eligible for relocation assistance.
• All applicants must be eligible to work in the United States without the need for employer sponsorship.

Vaccination Expectation

The Walker Art Center’s COVID vaccination policy requires staff to be fully vaccinated or to supply a negative test every 6 days. We will consider requests for reasonable accommodations based on disability or sincerely-held religious beliefs 

Walker’s DEI commitment

The Walker is committed to being an employer with a staff who, at all job levels, reflects the rich diversity of the communities and audiences we serve. We are dedicated to ensuring inclusion and equity in all our employment practices. We deeply value and welcome all the unique lived experiences in our applicants and encourage anyone meeting the minimum requirements to apply.

Recruitment Timeline

All positions are open until filled.

Salary : $20 - $0