Testing Assistant

Position Summary

POSTING DATE: JULY 29, 2024

SALARY: Appropriate placement on Salary Schedule H20, 11 (range: $16,835 - $21,211).

ANTICIPATED START DATE: SEPTEMBER 1, 2024

This position will be based initially at the Wallace campus in Dothan.

More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process.

Essential Duties and Responsibilities

ESSENTIAL FUNCTIONS: The following list was developed through a job analysis; however, it is not exhaustive and other duties may be required and assigned. A person with a disability which is covered by the ADA must be able to perform the essential functions of the job unaided or with the assistance of a reasonable accommodation.

ESSENTIAL FUNCTION: Testing Administration. Assists with preparation and administration of various exams.

• Collaborates with the Testing Officer/ Professional Development Coordinator on the operation of the College’s testing program.
• Assists with all day-to-day operations of the Gary Hall Testing Center.
• Communicates with customers (faculty, other colleges, corporate clients, the public) via email and phone to give test information, answer questions, and schedule testing.
• Registers test candidates in scheduling software system.
• Admits testers and ensures pre-enrollment test requirements are met such as age and proper identification.
• Dispense test materials to students and ensure compliance with testing policies.
• Maintain security of and applies test passwords in computer-based testing system to start tests.
• Utilizes Excel or other database software to enter and maintain testing records, updating database records in a timely manner.
• Observes college, state/federal, and test-agency policies and procedures for security/confidentiality of testing records (including adherence to FERPA as it relates to testing services).
• Communicates with students as required to arrange and provide remote testing.
• Work with software technical support to resolve IT or technical problems that are outside the testing center.

• Communicates with students regarding their test results, providing timely and accurate information, congratulating those who succeed, and offering encouragement and support to those who do not pass.
• Provides guidance to students on understanding their test results.
• Coordinates and communicates with campus partners to ensure the accurate and confidential dissemination of test results.
• Develops and maintains communication protocols to ensure accurate, consistent, and clear messaging to all stakeholders.

• Helps maintain Gary Hall Testing Center statistics, including number of people tested, number of tests given, and type of tests.
• Assists with preparation of monthly and annual reports and makes recommendations concerning testing processes.
• Aids in Testing Center compliance with third-party testing center standards, and promptly responds to third-party support and quality channels on technical, quality, and other issues as they arise.
• Assists GED students ages 16/17 with completing testing application.
• Ensures the maintenance and integrity of all student data in compliance with all applicable state and federal laws, rules, and regulations.

• Pursues personal professional improvement; participates in programs, workshops, and classes to maintain competencies.
• Participates in in-service programs.
• Attends professional meetings or workshops in areas of specialty.
• Stays abreast with various testing techniques and evaluative procedures.
• Participates in individual and team professional development.
• Prepares requisitions for purchase orders for supplies, books, and other materials as needed.
• Maintain confidentiality of test files and office information.
• Monitors and maintains appropriate inventories of tests and testing materials.
• Establishes and maintains testing files.

• Reports to work on time, at appropriate workstation or department during all departmental/position scheduled work days and during all departmental/position scheduled work hours.
• Understands that failure to report for work and/or reporting late without prior approval are unacceptable practices and will result in disciplinary action.
• Performs a productive, full day's work.
• Ensures that service to students and the general public is top priority.
• Demonstrates a considerate, friendly, respectful, and constructive attitude toward fellow employees and students.
• Adheres to all College and System policies and procedures.
• Performs other duties as assigned.

Qualifications

• A minimum of one (1) year (which is the equivalent of 32 semester hours) of postsecondary education from an accredited institution AND One year of full-time customer service experience is required.
  OR
  A minimum of a high school diploma/GED equivalent AND two year’s of full-time customer service experience is required.
• Ability to utilize Excel, Word, and other database software to enter, format, sort, analyze and report information is required.
• Ability to work nonstandard hours as required.
• One year of full-time customer service experience is required.

Application Procedures/Additional Information

Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet in order to be considered for this position. A complete application packet must be received no later than 2:00 pm, Tuesday, August 13, 2024. Applicants who fail to submit all required information will be disqualified. Only applications received during the period of this announcement will be considered. A complete application packet consists of:

• Completed Wallace Community College employment application
• Current resume
• Cover letter describing specifically how your experience and qualifications meet the required qualifications.
• Based on education and experience level identified in the vacancy announcement, candidates with a High School diploma or GED equivalent should submit employment verification letter(s) verifying a minimum of two years of full-time customer service experience. Candidates with a High School Diploma AND the equivalent of one year, or a minimum of thirty-two (32) semester hours of post-secondary education should submit employment verification letter(s) verifying a minimum of one year of teller/cashiering experience. Letter(s) must include employment dates and job title and be on official letterhead with an authorized personnel signature. If an employment verification cannot be obtained, i.e. business is no longer in operation, an applicant may submit copies of appointment letters or contracts or pay stubs or W-2 forms to verify a minimum of one or two years of full-time customer services experience depending on education level.
• Appropriate transcript identifying the applicant, institution, date degree conferred, and verifying the applicant has received the minimum education based on the experience level identified in the vacancy announcement. Transcripts may be unofficial for the application process but they must identify the applicant, institution, degree earned and the date the degree was conferred. (A copy of the diploma will not suffice). NOTE: If employed, official transcripts will be required at that time.
  

• ALL APPLICATION MATERIALS MUST BE SCANNED. It is recommended that you have digital (such as pdf) copies of your cover letter, resume, employment verification documents (if applicable), ALL required transcripts, and any other document identified in the vacancy announcement ready when you begin the on-line application process. You will be given the opportunity to upload these during the process. If you need assistance scanning documents, please contact:

• WE DO NOT ACCEPT FAXED OR E-MAILED application materials.
• When you finish the steps to apply, you will receive an on-screen notice that you have successfully applied. HOWEVER, this notice does not mean your application materials are complete in accordance with the vacancy announcement. It is the responsibility of the applicant to ensure they have submitted all necessary application materials in accordance with the vacancy announcement.
• All correspondence with applicants regarding the College's search process will be sent via e-mail.

Sick Leave
All regular full-time non-instructional staff earns one day of sick leave which is the equivalent of 8 hours of sick leave per month. Unused sick leave is rolled over to the following year. Upon retirement, employees are allowed to convert unused sick time into service time for the purpose of retirement. Further retirement benefits may be found on this page under Alabama Teacher's Retirement.

• Single $ 30
• Family (without Spouse but with dependents) $ 207
• Employee Spouse (no dependents) $ 282
• Family (with Spouse and dependents*) $ 307

• Includes $100 per month spousal surcharge Note: The spousal surcharge does not apply to spouses who are independently eligible for PEEHIP.

• Member $ 50
• Spouse $ 50

• Member $ 50
• Spouse $ 50

• Cancer, Indemnity, and Vision Single or Family (cost per plan) $ 38
• Dental Single $ 38 Dental Family $ 50

• 1/3 waived after 1st year
• 2/3 waived after 2nd year
• 3/3 waived after 3rd year