Principle Duties & Responsibilities
- Coordinate, delegate and assign work to a team of Title Managers.
- Coach and guide Title Managers; answering questions, assisting with client
management, interdepartmental communications, and problem solving.
- Oversee production process from start to finish, identifying and addressing
project changes, potential problems and issues, and field client requests and
complaints.
- Review client orders; determine and schedule project deliverables,
production milestones, and required tasks.
- Manage client order specs, production data, and required elements.
Qualifications and Experience
- Advanced degree or 3 -4 years of comparable experience in a client and/or
customer service oriented position.
- Prior experience in a client facing role as an Account Representative desired.
- Strong understanding of Production and Delivery processes.
- Demonstrated ability to work well with peers, make sound decisions, and
appropriately respond to difficult situations.
- Demonstrated ability to work within deadlines, ensuring timely, cost-effective
delivery and client satisfaction.
- Ability to effectively build, grow and manage client relationships.
- Ability to lead, coach and to gain the trust of a team.
- Supervisory experience required to oversee staff, department functions, and
processes.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
Ability to commute/relocate:
- Burbank, CA 91505: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Media Production and Delivery processes: 3 years (Required)
- Localization: 1 year (Required)
Work Location: One location