(USA) Specialist II, Learning and Development-1

Position Summary... What you'll do... Designs and develops content and communications by identifying needs; ensuring information is translated into accurate and concise performance support solutions. facilitating meetings with project teams to analyze, plan, design, develop, and implement online content & communication deliverables; organizing timelines for deliverables to be completed; providing corrective action plans, reporting results, and deliverables to supervisors and stakeholders; and evaluating content feedback against established benchmarks to ensure effectiveness. Enhances the learner experience by ensuring the Knowledge Base, Help Center and Guided Flows is conducive to the end users moment of need ; engaging subject matter experts to develop practical scenarios; leveraging utilization, feedback and content metrics; researching, compiling, and analyzing data to recommend content enhancements and operational process enhancements; remaining up to date on and content management best practices; implementing program improvements to content management to ensure objectives are met; and overseeing the maintenance and upkeep of the Knowledge Base, Help Center and Guided Flows. Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Completes post publish audits by reviewing and evaluating post implementation support requirements; establishing required actions based on feedback; developing remediation plans and timelines; executing updates and delivery of updated online content & communications; validating online content with subject matter experts, divisional management, and associates and addressing multiple levels in the organization based on the identified needs, and relevance to achieve established goals. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Bachelor’s degree in Business, Human Resources, Communications, Education, or related field OR 2 years’ experience in training, quality, knowledge management, contact center, or related area. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Instructional Design Software, Project Management, Training in an operational or production based environment or related area Primary Location... 2008 S Thompson St, Springdale, AR 72764, United States of America About Walmart: Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.