Automotive Department Manager

Job Description

Auto Care Center Department Manager

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties throughout the facility as assigned and/or as necessary.

Essential Functions
A n individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Maintains area of responsibility in accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment.

Maintains merchandise presentation by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up, cleaning, and o rganizing product displays, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.

Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, promoting products and services, maintaining a safe shopping environment, and appropriately representing and supporting the company's mission.

Provides Tire and Lube Express (TLE) products and services to customers by identifying customer needs, explaining TLE products and services, processing, and ensuring customer safety and satisfaction.

Operates equipment, such as cash registers and related tools, to process customer purchases using appropriate procedures for different payment types and items sold.

Provides supervision in the department by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching and supporting company policies and procedures, ensuring compliance, and participating in the hiring, promotion, coaching, teaching, and evaluation of associates.

S upports the achievement of financial goals by managing the Customer Inventory Flow Process and SWAS planning.

Receives and stocks merchandise throughout the facility and organizes the backroom by following company safety, cleaning, and operating procedures, utilizing equipment appropriately, setting up displays, maintaining modular integrity, receiving, sorting, staging, and delivering merchandise, and completing paperwork, logs, and other required documentation.

Competencies
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Leads Inventory Operations - Helps associates understand and apply safe and correct ways to handle, move, and display goods, and does the same in own work. Carries out the inventory process to help improve replenishment and receiving and to reduce shrinkage. Identifies poor inventory practices and low in-stock levels in assigned area, and reports them with ideas for corrective action. Demonstrates and helps others with the safe and p roper use and maintenance of inventory tools and equipment.

Leads Point-of-Sale - Operations - Helps Associates understand and apply ways to prevent shrink and follow applicable laws and regulations when selling items to Customers, and does the same in own work. Identifies Customers who need help and shares accurate information with them on payment methods, return policies, and location of items. Helps others perform cash register functions and complete Customer sales. Identifies shrink opportunities and problems with products, services, and work areas, and reports them with ideas for corrective action. Ensures cash register equipment is in proper working order and supplies are stocked.

Enhance Experience in the Store - Supports the Store of the Community and suggests merchandise to Management that meets the needs of local
Customers. Plans for Customer service and sales based on events outside the Store (for example, weather, gas prices, local events). Stays current on competitors prices, products, and displays to suggest to Management ways to improve the Store. Recommends ways to provide a convenient, s afe, and pleasant shopping experience for Customers. Shows Associates how to address Customer, merchandise, and Store issues.

Leads Stocking/Receiving Operations - Helps Associates understand and apply ways to prevent theft and loss when stocking, receiving, maintaining, and securing goods, and does the same in own work. Carries out the stocking and receiving operations process to receive, stage, and deliver goods for appropriate areas throughout the Facility. Identifies problems with products, services, and conditions in the stocking/receiving area, and reports them with ideas for corrective action. Ensures stocking/receiving equipment is working properly and supplies are in order, and uses these practices in o wn work.

Leads TLE Sales Operations - Ensures Associates follow safety and security guidelines and related laws and regulations when handling TLE products, and does the same in own work. Identifies Customers who need help and shares accurate information with them on TLE products and services. Ensures others provide TLE products and meet Customer needs, and does the same in own work. Recognizes poor or unsafe TLE p roducts, services, and work areas, and reports them with ideas for corrective action.

Customer/Member Centered: Satisfy the Customer/Member - Uses information and feedback to determine customer/member expectations. Works with others to exceed customer/member expectations. Seeks out ways to improve customer/member service. Teaches others how to find and use

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Job Description

Auto Care Center Department Manager resources to respond to customer/member requests.

Planning and Improvement: Plan for and Improve Team Performance - Plans work based on business priorities and explains to others what is needed to get work done. Identifies and oversees the tasks needed to reach goals. Looks for and suggests ways to improve performance and results.

Influence and Communicate: Communicate and Promote Commitment - Gives the information needed to gain support for ideas or plans. Builds trusting relationships and works with others to reach goals. Shares clear priorities and work practices with others. Prepares written work that is accurate and complete. Communicates in a respectful and professional manner.

Adaptability: Adapt to Requirements - Adapts to changing demands and business needs. Encourages and embraces change, even when others hesitate. Builds the knowledge and skills to handle challenges and tasks. Sets an example for others when implementing changes (for example, r eadily carries out improvement efforts, handles change-related issues). Shows support for, commitment to, and trust in changes.

Judgment: Make Informed Choices - Makes timely and effective decisions, even when information is not clear. Identifies and uses policies, procedures, and guides to make the right choices. Uses resources, data, tools, and facts to set priorities and make informed decisions. Identifies what m ight be a problem and corrects it or clearly describes it to those who can correct it.

Execution and Results: Oversee Work and Get Results - Makes sure work is completed to expectations. Executes plans and manages own and others' time so that priorities are met. Gives others the support and information they need to get results. Organizes tasks and makes sure they are c ompleted on time.

Ethics and Compliance: Oversee Performance to Ethical Standards - Clearly explains policies and procedures and teaches others how to act in accordance with them. Guides associates on how to use the highest standards of integrity and ethics in their work. Helps managers find and correct ethical and legal problems. Treats all associates fairly and with respect.

Talent: Provide Information and Feedback - Guides and teaches associates on how to perform their work. Assigns tasks to associates and provides the tools they need to carry them out. Gives clear, constructive feedback on performance to associates and leaders. Recognizes associates for their positive contributions. Shows concern for associates and is available to meet with them. Looks for and follows up on developmental opportunities.

Physical Activities
T he following physical activities are necessary to perform one or more essential functions of this position.

O bserves associate, customer, or supplier behavior.

E nters and locates information on computer.

M oves up and down a ladder.

Communicates effectively in person or by using telecommunications equipment.

C reates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.

Visually verifies information, often in small print.

Reads information, often in small print.

V isually locates merchandise and other objects.

Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.

Safely operates a motor vehicle.

Moves, lifts, carries, and places merchandise and supplies weighing up to 25 pounds without assistance.

Work Environment
W orking in the following environment is necessary to perform one or more of the essential functions of this position.

Works overnight and on varying shifts as required.

Entry Requirements

• Minimum Qualifications
• W ill successfully complete all job required trainings and assessments.

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36024

Job Description

Auto Care Center Department Manager

Signature
I have read and understand the essential functions for this position and certify that:

I have the ability to perform the essential functions of this position either with or without areasonable accommodation.
I do not have the ability to perform the essential functions of this position either with orwithout a reasonable accommodation.

Associate/Applicant Printed Name Associate/Applicant Signature Date

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Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location