Customer Host/Asset Protection

Essential Functions:

• Serves as a potential deterrent to criminal activity by maintaining a highly visible presence at entrance; observing customer and associate behavior; deactivating security tags; checking receipts on large un-bagged high value items; resolving alarm activations; and thanking customers as they exit the facility.
• Maintains area of responsibility in accordance with Company policies and procedures by properly handling claims and returns; arranging and organizing merchandise/supplies; identifying shrink and damages; and ensuring a safe work environment.
• Monitors activities and store standards within the store that relate to safety, and basic customer traffic flow by maintaining safety standards to ensure a safe and clean environment; and responding to assistance requests from customers and associates.
• Assists with securing and safeguarding the assets of the Facility and property by observing and communicating suspicious activity; assisting with investigations; maintaining paperwork, logs, and other required documentation; appropriately executing emergency response procedures'; and ensuring security and safety practices are in place and adhered to.
• Provides customer service at facility exits by maintaining the overall appearance of the exit area; straightening merchandise in the area; placing carts in storage area; distributing approved marketing or promotional materials; staying up-to-date on appropriate responses to emergency codes.
• Identifies possible shrink activities and associated risks by proactively monitoring the front-end store area.
• Uses personal judgment to make informed and effective decisions regarding the appropriate course of action to take when encountering situations where illegal activity or behavior may be present.
• Influences the behavior of others by using respectful communication and resolving conflict in an assertive yet tactful manner.
• Uses personal persuasion to effectively handle tense situations or interactions with others.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Competencies:
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

• Customer/Member Centered: Serve the Customer/Member - Shows care and concern when serving our customers/members.
• Asks questions in order to understand customer/member needs.
• Uses policies and information in order to exceed customer/member expectations.
• Finds and uses the right resources (people, products, tools) at the right time in order to resolve customer/member requests.
• Judgment: Make Effective Choices - Uses policies, procedures, and/or guides to make good choices.
• Uses data and facts in order to make day-to-day decisions and involves others as needed.
• Recognizes what might be a problem and informs those who can correct it.

Planning and Improvement:

• Plan for and Improve Work - Accepts responsibility and meets expectations for own work.
• Identifies steps needed in order to carry out work as required.

Influence and Communicate:

• Share Information - Listens to others and asks questions to learn about what is needed.
• Communicates the right information to associates and leaders when they need it.
• Communicates in a respectful and professional manner.

Execution and Results:

• Get Results - Makes sure work is done correctly.
• Works on top priorities first.
• Makes a consistent effort to get results. Meets deadlines.
• Takes action in order to solve problems so work can be completed in a timely manner.

Ethics and Compliance:

• Perform to Ethical Standards - Follows company policies and procedures (for example, the Ten Foot Rule).
• Shows integrity and ethical behavior in all work situations.
• Reports ethical and compliance issues promptly.

Adaptability:

• Adapt - Adapts to changing work demands.
• Stays focused on own work when faced with change or difficulties.
• Stays open to and learns from assignments and feedback.

Physical Activities:
The following physical activities are necessary to perform one or more essential functions of this position.

• Observes associate, customer, or supplier behavior.
• Communicates effectively in person or by using telecommunications equipment.
• Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.
• Grasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Visually locates merchandise and other objects.
• Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Moves, lifts, carries, and places merchandise and supplies weighing up to 25 pounds without assistance.
• Visually verifies and reads information, often in small print.
• Stands for long periods of time.

Work Environment:
Working in the following environment is necessary to perform one or more of the essential functions of this position.

• Moves over slippery surfaces in the work area as well as other areas that may become slippery during inclement weather.
• Works in areas requiring exposure to varying temperatures, extreme heat or cold, and/or wet, damp, or drafty conditions.

• Works varying shifts as required.

Entry Requirements:
Minimum Qualifications

• Meets applicable state requirements to work in Asset Protection, such as, 19 minimum age, specialized training, certification and/ or licensing.
• Passes an enhanced criminal background check.
• Preferred Qualifications 1 year of experience in Security, Military, Law Enforcement or Criminal Justice. Degree in (or in pursuit of) Criminal Justice or other applicable field

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Masks are required and provided, if needed.

Education:

• High school or equivalent (Required)

Experience:

• retail: 1 year (Preferred)
• Security: 1 year (Preferred)

Work Location: One location