What are the responsibilities and job description for the Tech Support - Alarm Services $15/hr position at Walmart?
To continue prioritizing the health and safety of our associates, Walmart will require all market, regional and divisional associates who work in multiple facilities and all campus office associates to be fully vaccinated against COVID-19 by their first day of employment. We realize there may be some associates who cannot get vaccinated because of medical issues or due to sincerely held religious beliefs, and we have policies and procedures to address those situations.
This job requires you to be vaccinated or get an approved accommodation because of medical issues or due to a sincerely held religious belief. Are you comfortable moving forward?
- Providing technical support on the alarm service phone line by answering and determining the nature of incoming calls.
- Providing diagnostics and services on alarm systems (for example, remote programming, ticket management, network communications); prioritizing alarm service requests; and assigning service tickets to internal or external vendors.
- Provides support for alarm licensing compliance by analyzing alarm history to determine and communicate the validity of false alarm fines; reviewing data, time, and dispatch circumstances.
- Collaborating with police and fire department authorities; providing history reports upon request; and applying permit numbers to alarm automation applications.
- Responding to calls on the general alarm, Emergency Operation Center (EOC), and Walmart field emergency phone lines in accordance with departmental standard operating procedures (SOP) by advising callers and providing technical support on safety and security measures.
Job Types: Full-time, Temporary
Pay: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Required)
Work Location: One location