Warranty Administrator

Our Service Department here at Walser Chrysler Jeep Dodge is fast-paced, dynamic, and team-focused. We’re looking for our next Warranty Admin: someone who is driven by the details and loves being an active contributor to the team. This role allows you to be a true subject matter expert and support the department when it comes to all things warranty.

What You’ll Do:

• Ensure warranty repairs are carried out to the highest standards of quality possible to ensure customer satisfaction
• Responsible for checking, verifying, and processing vehicle warranty forms
• Process and reconcile claim settlement paperwork received from manufacturers and concessionaires
• Correct and resubmit rejected claims where it is felt that the claim is valid, as well as conduct reporting on claims rejected for which a resubmission is not possible
• Proactively investigate overdue claims and discuss issues raised with manufacturer/concessionaire representatives and fellow staff as appropriate
• Support team by explaining warranty conditions and procedures to avoid misunderstanding and conflict
• Control all filing of claim paperwork to ensure a clear audit trail which can be clearly followed and proven to any manufacturer’s /concessionaire’s warranty auditor
• Assist in end of day cashier close, cashiering customer and training cashiers when necessary

Our Employees Receive:

• Full benefits package (Medical, Dental, & Vision coverage)
• Paid Parental Leave (Maternity, Paternity, Adoption)
• Adoption and Fertility Assistance
• Life Insurance
• Paid time off & holiday pay
• Pet insurance
• Employee discounts
• Access to our Employee Resource Groups, such as: Women of Walser and Drive with Pride
• The opportunity to volunteer through the Walser Foundation

What You’ll Bring:

• Strong attention to detail
• Positive mindset and enthusiasm for working in a team
• Must have strong data entry skills
• Ability to operate current computer software (Word, Excel, Manufacturer website, etc.)
• Capability to assess and report on warranty repairs
• Good interpersonal and communication skills
• ADP experience (highly preferred)
• A good understanding of automotive parts and cars (preferred)

With over 60 years of service, Walser Automotive Group is a pioneer in the automotive industry. Walser’s progressive commitment to growth, technology, and a differentiated customer experience has changed the car-buying journey. We don’t follow; we innovate and lead. Walser operates 26 dealerships and many affiliated businesses throughout Minnesota, Kansas, and Illinois. Walser also leads by example in the community, with over 1,000 hours volunteered annually. In addition, the Walser Foundation donates 5% of all pre-tax profits back into the community because we live here, too. Walser is a family-owned, family-run business. We’re committed to delivering an outstanding customer experience every time – that’s what drives us. That’s the Walser Way.

We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:

• Do The Right Thing – Nothing is worth compromising a relationship
• Lead By Example – Be willing to help no matter how difficult the challenge
• Display Positive Energy – A good attitude is highly contagious
• Be Open Minded – The only thing that is constant is change

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Work Location: One location