Gallery Security Supervisor

Description

ABOUT THE WALTERS ART MUSEUM

The Walters Art Museum is among America’s most distinctive museums, forging connections between people and art from cultures around the world and spanning seven millennia. Located in Baltimore’s Mount Vernon neighborhood, the Walters is free for all. The museum’s campus includes five historic buildings and 36,000 art objects.

Today, the Walters serves Baltimore and Maryland by embracing its role as educator and storyteller, using the collection as a vehicle of knowledge and cultural expression to support learning, dialogue, and community engagement. The museum is committed to public education, offering essential programs that help people to connect art to their lives. The Walters Visitor Promise aligns staff and volunteers across the museum to preserve and share the works in our care for future generations, partner with communities, and create welcoming, accessible experiences for visitors. The museum offers challenging and creative work opportunities by promoting collaboration, teamwork, and a culture that celebrates the diversity and inclusion of all. In December 2020, the museum finalized a set of multiyear diversity, equity, accessibility, and inclusion (DEAI) goals in alignment with the museum’s Strategic Plan and grounded in the following commitments: expand the histories the museum examines and shares; partner with our communities; and center equity, inclusion, and accountability in our culture and decision-making.

Overview of Role

The Gallery Security Supervisor oversees the daily operations of the museum’s gallery security staff, including the scheduling, training, and development of the gallery officers. The Supervisor provides a safe and secure environment for all visitors and staff, as well as the art collection, by monitoring the activities in the museum. The Supervisor will report hazards such as fire, theft, vandalism, trespassing, disorderly conduct, etc., maintain order, and enforce the policies and procedures of the Walters Art Museum. The Supervisor’s regular weekly schedule is Wednesday-Sunday, but is an essential employee and is expected to remain on duty until properly relieved and provide back-up coverage for other shifts.

Duties and Responsibilities:

• Provide direct supervision for the gallery security officers to ensure staff compliance of policies and procedures and to ensure quality customer service, which includes but is not limited to
  • Conducting daily morning meetings to provide pertinent information to the security officers.
  • Conducting daily post inspections of the museum to ensure that the museum is ready for operation prior to opening to the public.
  • Ensuring that the gallery officers are aware of events and special needs on a daily basis.
  • Ensuring that the museum galleries are properly staffed with the requisite number of officers.
  • Reviewing requests for additional security officers to support special projects or events and scheduling accordingly.
• • Monitoring and evaluating the performance of all direct reports to provide guidance, coaching, and feedback, including preparing annual performance evaluations for direct reports and developing SMART goals with each gallery officer.
  • Ensuring that each gallery officer receives the required training and certifications and working with the Director of Safety and Security to develop and implement training courses.
  • Conducting daily personnel inspections to ensure that security staff are properly equipped and dressed in the issued uniform.
  • Ensuring that all policies and procedures are followed and operational requirements are met.
  • Conducting random post inspections of the museum while open to the public and during evening special events to ensure that the museum maintains a safe and secure environment.
• Develop and maintain a strong knowledge of the art collection, the building structure and floorplans, and the museum’s policies and procedures. Inspect the art at various times during the shift and report any unusual circumstances.
• Maintain a positive work relationship with Conservation, Registrars, and Collections Technicians to understand the safekeeping of all art.
• Ensure security needs are met during special events by
  • Maintaining a positive work relationship with the Manager of Special Events.
  • Staying onsite during special events, monitoring the activities of visitors, occupancy, and sound decibels to ensure the artwork is protected at all times.
  • Participating in the planning and implementation of the annual gala.
• Complete TSA certification to ensure proper procedures are followed during the packaging of artwork for shipment.
• Uphold the museum’s Visitor Promise by ensuring that the museum is safe, welcoming, and accessible, through work that includes but is not limited to the following activities:
  • Patrolling throughout the museum, monitoring the activity of visitors and staff to ensure compliance with its policies and to ensure a safe and secure environment in accordance with the Visitor Promise.
  • Checking for fire and safety hazards, vandalism, suspicious activity, and improper behavior.
  • Reporting all incidents to the Director of Safety and Security.
  • Responding to security and safety threats, fire, and other hazardous situations as directed.
• Complete Incident Commander training in order to respond to all emergencies or hazardous situations occurring on the shift. Maintain up-to-date knowledge of the museum’s Emergency Operations Plan and complete training for various emergencies. In an emergency, assume Incident Command and provide guidance to ensure proper procedures are implemented by
  • Investigating and controlling the incident, providing assistance and determining the best course of action based on the situation, known facts, and established procedures.
• • Reporting all security, safety, and environmental issues immediately to the Director of Safety and Security.
  • Preparing written reports of damage and unsafe conditions and ensuring that incident reports are completed as necessary by the end of the shift.
  • Responding to visitor related situations as necessary, ensuring that all issues are resolved in a professional and customer-friendly manner.
• Complete First Aid/CPR/AED instructor training through the American Red Cross and teach annual classes to security officers.
• Remain alert and attentive to the needs of visitors and staff; ensure that the museum is free from danger, risk, or otherwise hazardous situations.
• Crosstrain in the monitor room to provide assistance and respond to emergencies; maintain a current operating knowledge of the alarm systems and CCTV systems.
• Answer telephone and radio transmissions; monitor activity in and around the museum to ensure safety, and alert the Director of Safety and Security to areas in need of special attention; place emergency calls as directed to fire, police, and other emergency agencies; and serve as the communications hub for the museum.
• Respond to the special needs of the hard of hearing, persons with mental or physical challenges, or visually challenged visitors or staff.
• Maintain a working knowledge of the policies and procedures regarding service animals, unattended children, armed visitors (law enforcement), and ensure that all support equipment (elevators, lifts, etc.) are working properly.
• All other duties as assigned.

Qualifications

Qualifications:

• High School diploma or GED
• Minimum of five (5) years of previous experience in the security field; experience in a museum setting preferred
• Minimum of three (3) years of supervisory experience
• Sound knowledge of the security principles, practices, and procedures
• First Aid/AED/CPR certifications; willingness to become an American Red Cross certified instructor
• Proficiency with monitoring and controlling alarm systems, CCTV, and 2-way radio communications and other communication systems
• Background in preparing incident reports and experience using computers and standard office programs or software, as well as the ability to document details in a clear and concise manner.
• Able to multitask, properly assess and respond to emergencies, and take appropriate actions while performing under pressure
• Effective customer service, interpersonal, and public relations skills
• Must demonstrate ability to work with teams and be able to communicate effectively with visitors and staff at all levels, as well as with representatives from outside agencies
• Effective written and verbal communication skills

Job Type: Full-Time (40 hours/week; Wednesday-Sunday, or as required by circumstances and special events). The Gallery Security Supervisor’s weekly schedule is Wednesday, Friday, Saturday, and Sunday

from 9:15 a.m. to 5:15 p.m. and Thursday 12:15 p.m. to 8:15 p.m. Must be flexible to work overtime as essential personnel.

Salary range: $20.00-$22.00/hour

The Walters Art Museum provides an excellent comprehensive benefits package that includes medical, dental, prescription, vision, subsidized transportation and parking, museum membership, short term disability, long term disability, life insurance, FSA (flexible spending account), 457b retirement, and free professional financial management counseling.

All employees must be legally authorized to work in the United States.

Salary : $20 - $22