Customer Development Specialist

JOB TITLE: Customer Development Specialist

REPORTS TO: Sr. Director of Customer Service & Vice President of Sales

Location: Logistics Solutions Center

OVERVIEW OF ROLE: Now is an exciting time to be part of the Ward team! One of the nation’s top providers of LTL transportation and logistics services. A 90 year old company and one of the most trusted brands in logistics is seeking enthusiastic individuals to build a Business Development group to support field activities.

As a full time, Customer Development Specialist, the main function of this role is to support and facilitate sales growth for the organization! You will be on the front lines of growing our business by connecting with interested prospective customers via inbound and outbound calls, live chat, SMS, etc. Serve as a trusted advisor by uncovering the prospect’s needs, identifying gaps in coverage, recommending solutions, and converting them into customers using a proven sales strategy.

As with any competitive landscape, customer acquisition and experience are the fundamentals of any solid organizations. Here at Ward we seek to be the best in both with having an unmatched team and strategy – with the best culture!

DUTIES AND RESPONSIBILITIES:

• Successfully completes product and system knowledge based training.
• Perform duties related to lead generation activities to include prospecting and account management.
• Conducts high volume outbound contact through the use of telephone calls, emails, or other social media tools to qualify lead streams and prospects for customer growth and development.
• Have an understanding of key background questions to qualify account potential by uncovering product & service needs in a professional and positive manner. Understanding of the competitive arena within each account and leveraging our products and services to meet customer expectations.
• Consistent direct communication with the Outside Logistic Solutions Managers to effectively hand-off customers based on identified potential of LTL or Vertical Product Solutions. Follow up and accountability with assisting potential account opportunities relating to hand-offs directly with the outside Logistic Solutions Managers.
• Consistently striving to improve Service Center capacity and efficiencies through consistent communication with each Service Center Manager on specific business growth needs with a focus on lead streams, dormant accounts, driver and customer service leads.
• Ability to adjust and adapt to Marketing initiatives and emphasis within a specific Service Center area to assist in uncovering new account opportunities.
• Understanding how to interpret customer reports regarding dormant account trend history, past call note history and current pricing programs established.
• Demonstrates One Ward commitment to teamwork and support of team and company goals.
• Demonstrates personal reliability by consistently meeting attendance/punctuality commitments.
• Work closely with Salesforce software.
• Work closely with sales leadership, sales and operations to develop a strategy in line and targeted with the goals of the organization.
• Work closely with leadership to develop a strong foundation to support sales growth.

REQUIREMENTS:

• Must have a passion for sales and sales activities; prior sales experience preferred but not required.
• Goal oriented with ability to meet deadlines.
• Ability to efficiently multi-task on daily basis.
• Excellent communication skills to include both written and verbal.
• Ability to work in a fast paced and collaborative environment.

This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change.