Casino Surveillance Supervisor
Job Posting for Casino Surveillance Supervisor at WarHorse Casino
Summary:
SUMMARY DESCRIPTION:
The Surveillance Supervisor is responsible for supervising employees and daily tasks within certain shifts of the surveillance department to provide protection of company assets, ensure compliance with regulatory agencies, and adherence to company policy and procedures through communication of investigative results.; and for submitting accurate surveillance reports during assigned shift to the appropriate personnel.
ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.
JOB SPECIFICATIONS:Education, experience, skills required, equipment used.
CORE COMPETENCIES:
TRAVEL REQUIREMENTS: N/A
WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying schedules to reflect the business needs of the property
CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.
PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.
PHYSICAL EFFORT:
1 Physical mobility: movement from place to place on the job, considering distance and speed
2 Physical agility: ability to maneuver body while in place
1 Ability to lift up to 50 lbs.
2 Physical strength to manage routine office materials and tools
2 Dexterity of hands and fingers
1 Dexterity of feet
1 Physical balance: ability to maintain balance and physical control
2 Coordination: including eye/hand, hand/foot, etc.
1 Endurance: prolonged physical activity with limited opportunity to rest
MENTAL EFFORT:
2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory, considering the amount and type of information
3 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
2 Conceptual thinking
2 Ability to compute basic math calculation
COMMUNICATION:
2 Fluency in English
0 Fluency in another language
2 Verbal communication
2 Written communication
2 Non-verbal communication
SENSORY ABILITIES:
3 Ability to see
3 Ability to distinguish colors
2 Ability to hear
0 Ability to smell
0 Ability to taste
2 Sense of touch
SUMMARY DESCRIPTION:
The Surveillance Supervisor is responsible for supervising employees and daily tasks within certain shifts of the surveillance department to provide protection of company assets, ensure compliance with regulatory agencies, and adherence to company policy and procedures through communication of investigative results.; and for submitting accurate surveillance reports during assigned shift to the appropriate personnel.
ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.
- Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
- Monitors to ensure overall coverage required by gaming regulations.
- Ensures all employees are adhering to company policies and procedures.
- Conducts, supervises, and prepares reports relating to any incident that is reported.
- Advises and implements any and all changes passed down from Surveillance management.
- Assists department management to ensure coaching and counseling and other personnel related matters are being handled appropriately.
- Assists in facilitating team member performance reviews.
- Monitors the day-to-day activities related to the surveillance of gaming, simulcast and cash-handling areas, including the audio-visual taping of count room operations.
- Maintains records on department activities and makes appropriate reports during assigned shift to ensure that adequate and accurate information and video of surveillance activities are kept for future access.
- Reviews video to settle patron disputes, locate illegal activity, participate in investigations, or assist other departments. Reports all observed violations of gaming regulations to the Surveillance Shift Manager and Surveillance Manager, in accordance with department standard operating procedures, ensuring compliance and enforcement of all applicable NRGC gaming regulations and internal controls.
- Performs player evaluations while furthering knowledge of surveillance operations.
- Participates in any court actions relating to gaming violations in order to represent facts obtained by department.
- Implements approved policies and procedures.
- Responds to surveillance management and regulatory requests. Responds to requests of all other departments when applicable and necessary.
- Audits procedures performed by other employees including count rooms, slots, food and beverage, cage, and security. Documents findings from these observations.
- Captures, tracks, and documents video evidence for risk management, compliance, and criminal activity.
- Performs other tasks as assigned.
JOB SPECIFICATIONS:Education, experience, skills required, equipment used.
- Must be 19 years or older.
- High school diploma/ GED or equivalent experience required.
- Two (2) years’ experience in the casino surveillance field, with one (1) year of management/supervisory experience in the gaming industry preferred.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Proficient with Microsoft Office Suite or related software.
- Ability to perform basic math, English composition skills, and computer functions.
- Knowledge of all table games preferred.
- Knowledge of slot machine usage and operation preferred.
- Knowledge of casino operations and gaming operations required.
- Knowledge of and enforcement of all gaming laws and regulations.
CORE COMPETENCIES:
- Communication
- Analytical and Critical Thinking
- Teamwork Orientation.
- Attention to Detail
- Problem Solving/Analysis
- Risk Assessment
- Threat Assessment
- Trust/Integrity
- Initiative
- Decision Making
- Stress Management/Composure
TRAVEL REQUIREMENTS: N/A
WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying schedules to reflect the business needs of the property
CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Ability to secure and maintain NE Gaming License
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.
PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.
WORK ENVIRONMENT:
2 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
1 Exposure to cramped spaces
1 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
1 Exposure to work safety hazards
1 Exposure to secondhand smoke
1 Amount of overtime/extended work hours required
2 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
1 Exposure to cramped spaces
1 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
1 Exposure to work safety hazards
1 Exposure to secondhand smoke
1 Amount of overtime/extended work hours required
PHYSICAL EFFORT:
1 Physical mobility: movement from place to place on the job, considering distance and speed
2 Physical agility: ability to maneuver body while in place
1 Ability to lift up to 50 lbs.
2 Physical strength to manage routine office materials and tools
2 Dexterity of hands and fingers
1 Dexterity of feet
1 Physical balance: ability to maintain balance and physical control
2 Coordination: including eye/hand, hand/foot, etc.
1 Endurance: prolonged physical activity with limited opportunity to rest
MENTAL EFFORT:
2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory, considering the amount and type of information
3 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
2 Conceptual thinking
2 Ability to compute basic math calculation
COMMUNICATION:
2 Fluency in English
0 Fluency in another language
2 Verbal communication
2 Written communication
2 Non-verbal communication
SENSORY ABILITIES:
3 Ability to see
3 Ability to distinguish colors
2 Ability to hear
0 Ability to smell
0 Ability to taste
2 Sense of touch
Surveillance Technician-Omaha
WarHorse Casino -
Omaha, NE
Surveillance Operator II - Omaha
WarHorse Casino -
Omaha, NE
Surveillance Manager - Omaha
WarHorse Casino -
Omaha, NE
Salary.com Estimation for Casino Surveillance Supervisor in Bellevue, NE
$89,849 to $124,679
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs with skills like those required for the Casino Surveillance Supervisor.
Click the checkbox next to the jobs that you are interested in.
-
Business Analytics Skill
-
Income Estimation: $98,968 - $129,263
-
Income Estimation: $105,689 - $157,972
-
-
Camera Operations Skill
-
Income Estimation: $56,069 - $74,299
-
Income Estimation: $71,842 - $96,462
-
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Job openings at WarHorse Casino
WarHorse Casino
Omaha, NE
Full Time
WarHorse Casino
Lincoln, NE
Full Time
WarHorse Casino
Lincoln, NE
Full Time
WarHorse Casino
Lincoln, NE
Part Time
Not the job you're looking for? Here are some other Casino Surveillance Supervisor jobs in the Bellevue, NE area that may be a better fit.
We don't have any other Casino Surveillance Supervisor jobs in the Bellevue, NE area right now.
Surveillance Supervisor - Omaha
WarHorse Casino, Omaha, NE
Surveillance Operator I - Omaha
WarHorse Casino, Omaha, NE