Account Manager/Sales Representative

Twenty years ago, Zip Xpress started as small, family owned, company with the goal of increasing sustainability and lowering the carbon footprint of the shipping industry. Since being founded in 2001, Zip has grown to service countless Michigan manufactures throughout the lower peninsula, deliver goods, and supplies to over 40 US states. Zip Xpress has grown 10-fold since the early 2000s, and still believes that being “green” is more important than profits and improving the quality of life of employees is more vital than the bottom line.

As we recover from this unprecedent pandemic, Zip Xpress continues to grow and requires more freight handlers to keep Michigan goods shipping across the nation. If you’re looking for something more than just a job and want to grow within a West Michigan, founded and owned, company that believes in protecting the environment and cares about your quality life, Zip Xpress wants to welcome you aboard; the only requirements for employment are reliability, punctuality, and a team first mindset.

Full Job Description

The Account Manager/Sales Representative works closely as an interface between customers and Zip Xpress Operations and Sales to ensure Zip’s customers receive exceptional service. The Account Manager/Sales Representative builds strong relationships with customers and Zip team members. This position works hard to provide exceptional service, build relationships with customers, and find new customers, all while ensuring Zip has healthy margins.

This position is salary plus commission.

Essential duties and responsibilities:

• Identify and qualify prospective new clients by cold-calling & research, then following up on a scheduled basis by in-person visits, calls, and emails.

• Solicit quote opportunities and follow up to secure the shipment. Collaborate with Pricing and/or customer when needed.

• Meet with current shippers to discuss recent quotes/shipments, upcoming needs, and their production levels and sales among other topics.

• Be available 24/7 to any customer's needs and be able to act quickly to resolve any open issue.

• Act to assist Accounting with aging payables, and occasionally with open claims if the customer isn’t responsive to the office staff.

• Ability to knowledgably discuss rates, rate increases, fuel costs, and capacity challenges.

• Run and review comparison reports to identify any decreases or losses in business.

Competencies:

Transportation and Logistics: Solid understanding of fundamentals of transportation, truckload dispatch, able to understand and plan around trucking service regulations, able to communicate with a variety of stakeholders.

Administrative and Communication: Able to interact professionally with coworkers, carriers, drivers, and customer, able to communicate information clearly and effectively both orally and in writing.

Qualifications:

• Education/Experience: Five plus years of progressive roles in the transportation industry required. Experience with a sales role previously preferred. Bachelor's degree in marketing and sales preferred.

• Technical Skills: * Advanced Microsoft Office experience required. Strong skills utilizing the internet to conduct research. Experience with Roadvision software preferred.

Job Type: Full-time

Pay: $60,000.00 - $95,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday
• On call

Supplemental pay types:

• Commission pay
• Yearly bonus

Ability to commute/relocate:

• Holland, MI 49423: Reliably commute or planning to relocate before starting work (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: One location

HIRING PREFERENCE

Native American & Veteran Hiring Preferences will be applied in accordance with WFS policy

Waséyabek Development Company is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.