What are the responsibilities and job description for the Epicor Specialist position at Washington Frank?
Job Description
Summary
The Business Systems Analyst works with IT and business clients to respond to tickets, update/create reports from ERP systems, support process improvement initiatives, gathering and analyzing business requirements and translating them into effective ERP solutions. The BSA will support users with all tickets relating to ERP systems (Epicor and PLEX). This position will focus on PLEX ERP support and could transition into supporting the Epicor ERP as well.
May require periodic travel to Renton and Sumner Washington (approx. 15%), as well as other business travel as needed.
Essential Functions: Essential functions, including how an individual is to perform them and the frequency with which the tasks are performed; the tasks must be part of the job function and truly necessary or required to perform the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Duties
Provide daily support of the Plex ERP/MES system:
- Monitor service desk ticket queue to ensure incidents and requests are addressed in a timely manner and collaborate with business partners to understand, analyze, and implement fixes for tickets
- Perform troubleshooting of ERP/MES system problems, research the causes and identify systemic problems and solutions
- Provide ERP applications support for all users across the enterprise
- Maintaining system/user security groups
- Plan, schedule, and communicate with end-users on system availability, maintenance windows, and patch releases
Business Intelligence / Reporting:
- Work directly with business system stakeholders to define and drive system use and analytics
- Collaborate with business units to enhance reporting opportunities and solve problems by developing custom reports utilizing SQL and BI tools and analytics.
Maintain a strong engagement with customers around usage, performance requirements, and how ERP/MES is used to support the business, by:
- using tools such as Share Point and/or news feeds, etc.
- hands-on training for new users, continuing education, and new functionality
- knowledge sharing sessions
Professional Development:
- Gain product knowledge of Epicor software for involvement and assistance to WA facilities
- Partner with vendors regarding product roadmap, enhancement suggestions and support cases
- Keep up to date on new technology and digital solutions.
Required Qualifications
Intellectual curiosity and the ability to learn and recommend ERP functionality not currently utilized
Excellent written and verbal communication skills. Ability to interact with technical and non-technical "customers" at all levels of the organization, entry level to Sr. Leadership.
Ability to think through problems, visualize and communicate solutions with technical and non-technical peers/management.
Ability to prioritize work based on business impact or tickets that have been escalated
User-oriented.
Passion to provide exceptional customer service.
A drive to act with a sense of urgency while paying attention to details.
Ability to multi-task effectively and thrive in fast-paced environment.
Quickly learn new or unfamiliar technology and products using documentation and internet resources.
Focus on customer satisfaction and able to work independently.
Dependable and flexible when necessary
Preferred Qualifications
Experience configuring and managing Epicor Kinetic and/or Plex UX ERP systems
Experience working with middleware integration tools.
Experience with web-based application platform.
Experience with Power BI
Experience using digital technology to automate business processes
Programming and SQL skills
Basic understanding of Manufacturing and/or Finance processes
Education
Bachelor's degree in Computer Science or equivalent directly related experience is required.
Experience
Two years of experience with Plex, Epicor or similar ERP preferred.
Computer Skills
- Ability to use software applications and other information technology
- IT or ERP administration knowledge with a strong understanding of ERP functionality.
- Proficient with MS Suite, with advanced Excel skills (V lookups, H lookups, pivot tables & filters).
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to fumes or airborne particles and vibration. The employee is occasionally exposed to precarious places and toxic or caustic chemicals. The noise level in the work environment is usually moderate requiring hearing protection in certain areas.
Required PPE (Personal Protective Equipment)
PPE is provided based on the employee's position and exposure.
Schedule
Day Shift: Monday - Friday, 7:30 AM - 4:30 PM, additional overtime hours as needed
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Benefits
- Medical, Dental, Vision, Rx, Life and AD&D Insurance
- Company Sponsored 401k
- PTO (Paid Time Off)
- Tuition Reimbursement
This organizarion is committed to maintaining a work community that recognizes and appreciates the value of every person; fosters tolerance, understanding and mutual dignity and respect among all team members. Our Values are the filter by which we do business.
Pre-Employment Screening
This is a Drug Free workplace. Pre-employment drug screen required.
Any applicant selected for this position will be required to submit to a background screening.
Affirmative Action / Equal Opportunity Employer
This organisation provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
People with Disabilities
This organisation is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.