Come Join our exciting TEAM! We are hiring!
The Senior Events Manager at the Washington Hilton will execute written sales agreements for complex full-service meetings, conventions, and events with an elevated level of customer service. The ideal candidate will be an energetic team player with at least 2 years of full-service event experience. Experience in the local market and with hotels would be preferred.
The Washington Hilton is located less than 2 miles away from The White House and National Mall. Our 118,000 square feet of event space is carefully laid out over three floors. Highlights include a pillarless ballroom with rigging for lights, a private lounge with luxury seating, and an outdoor courtyard area complete with a firepit.
Hybrid opportunity, based out of Washington DC
REQUIREMENTS:
2 years of event management experience
Flexible schedule
ASSETS:
Hilton experience
Delphi/FDC Experience
What will I be doing?
Communicate clearly between customers and the hotel by directing each department within the hotel as to their specific role in the pre-planning and execution of on-site events. Maximize revenue and control expenses through effective negotiation of services and accurate forecasting. Responsible for successful execution of all meetings and events to ensure customer satisfaction and loyalty.
Essential Job Functions:
**Prepare reports, correspondence, and analysis relative to Event activity such as call reports, forecasts, menu proposals, customer correspondence, banquet event orders, resumes, post event reports, and internal memos or communications.
**Direct guestroom, meeting, and event logistics to respective departments and team members.
**Manage customer relationships in a proactive manner relative to pricing, payment structure, room block, food and beverage requirements, public room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process.
**Analyze and plan for customers’ service and product needs relative to the financial and operational needs requirements of the property.
**Authorize appropriate resolution of customers’ concerns while maintaining profitability.
**Direct and assist with customer services via site visits, board meetings, menu tastings, and planning meetings for definite and potential groups.
**Supports the Departmental Leaders with daily operations such as customer conflict resolution, interaction with Sales Team, generation of reports, monthly forecast, and menu meetings.
**Participate in internal and external training and industry events, Customer Focused Events, Front Line Leadership, CPR, etc.
**Participates in development and measurement of personal and team goals and action plans.
Supportive Functions:
Communicate clearly and accurately (verbally or non-verbally) in a pleasant manner.
Show competence by completing job responsibilities effectively and efficiently.
Demonstrate an ability to follow a prescribed sequence of service with each encounter.
Take initiative, be willing to assume responsibility for exceeding guests’ expectations.
Great compensation package as well as Hilton having the best bonus package in the Hospitality industry!
Hilton has developed a strong reputation as a purpose-driven company with a great workplace culture, driven by its team members. Amid one of the most challenging times in the history of the hospitality industry, Hilton continues to be recognized for its exceptional and resilient workplace culture and team member benefits. Great Place to Work and Fortune named Hilton #1 on the 2021 Best Big Companies to Work For® list and #3 on the 2021 Best Companies to work for in the U.S. Hilton is the highest ranked hospitality company to appear on both lists, especially notable given the significant impact the pandemic has had on the travel industry.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!
Here is a list of perks you can enjoy when joining our team!!
The Benefits - Hilton is proud to have an award-winning workplace culture and benefits such as:
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more!
Source: Hospitality Online
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