What are the responsibilities and job description for the Customer Service Representative position at Waste Connections US, Inc?
Olympic Disposal, a Waste Connections Company, is looking for a high energy Customer Service Call Representative to join the team in Sequim, Washington.
Previous call center or waste experience is a huge plus!
The schedule for this position is Monday-Friday from 8:00 AM-5:00 PM.
The starting wage range is $18.00 to $18.75 per hour DOE.
As a member of our world class team of Customer Service Reps, you will feel like you’re a part of something bigger than yourself. Our team works together towards a common goal, making our Customer Service the best in the industry! Can you turn issues into opportunities? If the answer is yes, then you’re who were looking for!
CULTURE: It’s a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important.
INTEGRITY: Our definition is “saying what you will do and then doing it!” We keep our promises to our customers and our employees.
DUTIES AND RESPONSIBILITIES:
- Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
- Interact with new or existing customers over the phone, and record information in the computer for customer service billing or product information.
- Chat with customers by phone to activate, discontinue, or change services.
- Fill out contract forms, determine charges for service requested, collect deposits, prepare change of address records and issue discontinuance orders.
- Deliver services to customers in a manner that promotes goodwill.
- Interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner.
- Work in a fast paced, cooperative, high call volume environment with high attention to detail, while interacting with customers over the phone.
- Engage or assist with sales for new or additional services.
- Prorate customer accounts based on account service changes.
- Assist in other areas as needed
MINIMUM JOB REQUIREMENTS:
- Ability to multitask under pressure & easily adapt as situations change.
- Must be organized, a team player & self-motivated.
- Ability to read, write, comprehend and communicate in English.
- High school diploma or equivalent preferred.
- 1 year of customer service or call center experience preferred.
- Fast and accurate typing, in addition to 10-key skills are required.
- Excellent organization and communication skills.
- Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
- General math skills required.
To be considered for any of our current openings you must complete an application at www.wasteconnections.com.
Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". A link to our benefits overview can be found here: https://careers.wasteconnections.com/why-waste-connections.
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
Salary : $18 - $19
