Technical Support Representative (in office)

Watchlight
El Cajon, CA Full Time
POSTED ON 8/3/2024 CLOSED ON 8/5/2024

What are the responsibilities and job description for the Technical Support Representative (in office) position at Watchlight?

Local company in El Cajon is looking to hire for both an experienced and non experienced "In Office Technical Support Representative”. AlarmRelay.com is looking for a candidate who is a hard worker, has a positive attitude, and is a team player. We are looking to support the Public Safety sector and help our customers experience amazing customer service and help our Monitoring Division, protect and save lives. Our company has been in business since 1972, we offer cost-saving services and life safety technology and we even develop code/write our own mobile safety software.

We are hiring for full time positions for Monday-Saturday schedule. Office schedule is from 6am-5pm and schedule is based on an 8 hour shift/ 5 days a week. There are multiple opportunities for advancement within the company, depending on skill and competency level of the candidate.

Candidates with current business phone support experience are desired; but training is offered for hard-working amateurs, who are excellent at Customer Service, looking for opportunity and wanting to learn an *exciting* industry.

Note: This position is not on temporary basis and we are looking for a long term relationship with a new candidate to be a part of our great collective team.

Responsibilities

  • Provide end users with support for software, hardware, and included services.
  • Document the results of each call in tickets in appropriate software.
  • Follow up with customers via phone or email for additional requests.

Minimum Qualifications:

  • Experience working off a Windows computer
  • Experience with Microsoft Office (Outlook, Word, Excel)
  • Logical problem-solving skills
  • Ability to work in a fast-paced environment
  • Ability to multitask with high call volume
  • Exceptional customer service skills
  • Must be able to learn quickly
  • Must be responsible, dependable, and on time
  • Must be fluent in English

**Starting rate based off of previous experience and qualifications

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekends as needed

Work Location: In person

Salary : $17 - $20

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