What are the responsibilities and job description for the Live Chat Specialist position at Waterworks Aquatics?
We're hiring PART-TIME/FULL-TIME Live Chat Specialist!
Are you an empathetic person who has a passion for helping others? Are you an enthusiastic 'people-person'? Are you a confident and adaptable person who can close the deal? You're in luck! We are looking for exceptional live chat specialists that provide memorable experiences to our customers.
A Little About Us...
Waterworks Aquatics is a premier swim school with 43 locations across California and Colorado. We teach children ages 3 months through adult how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.
Job Description:
As a live chat specialist, you will be the first choice of contact for the majority of our families at Waterworks Aquatics. You are entrusted with providing a warm memorable experience to all of our customers.
Primary Responsibilities:
Are you an empathetic person who has a passion for helping others? Are you an enthusiastic 'people-person'? Are you a confident and adaptable person who can close the deal? You're in luck! We are looking for exceptional live chat specialists that provide memorable experiences to our customers.
A Little About Us...
Waterworks Aquatics is a premier swim school with 43 locations across California and Colorado. We teach children ages 3 months through adult how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.
Job Description:
As a live chat specialist, you will be the first choice of contact for the majority of our families at Waterworks Aquatics. You are entrusted with providing a warm memorable experience to all of our customers.
Primary Responsibilities:
- Ability to create relationships with new and existing families that leads to loyalty and customer retention.
- Ability to effectively manager chat request, emails, and tickets in a timely manner.
- Identify and assess family's needs to achieve satisfaction quickly and efficiently.
- Provide appropriate solutions and alternatives within an appropriate amount of time.
- Follow and implement live chat protocols and guidelines.
- Encourage customers to purchase swim lesson packages by using a prepared script to reference important parts of what the company offers.
- Work effectively in a team environment to support achievement of lesson registration goals.
- Maintain high customer satisfaction ratings based on explicit criteria set by the company.
- Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Provide effective rebuttals to customers who are looking to release their lesson schedule.
- Recommend additional services to customers by understanding their needs.
- Assist with projects as needed.
- Complete and pass all assigned continual training and role play assignments.
General Qualifications:
- Excellent written communication skills.
- Has a positive and upbeat personality.
- Must be able to type 55 WPM.
- Excellent interpersonal skills with the ability to manage sensitive information.
- Ability to multi-task, prioritize and manage time effectively.
- Open to coaching and training to increase customer acquisition performance.
- Must be able to showcase the ability to actively listen.
- Must have the ability to adapt and respond to different types of personalities over chat.
- Must always remain professional and courteous with customers.
- Ability to handle five chats at once.
- Must be open to work at least one weekend day and evenings.
A Few Other Things We Look At:
- People with a positive mindset who are fantastic team players.
- Someone who is confident, adaptable, ambitious, and an achiever.
- People who are committed and reliable.
- Individuals whoa re open to receiving feedback and are always willing to learn.
- Someone who is respectful, outgoing and motivated.
Join or Team! ... Here's Why:
- Flexible work schedules. We know you might have other time commitments like school or another job. We'll make it work.
- Additional benefits. We offer our part-time employees a benefit package that includes dental, vision, disability, 401K and sick pay.
- We also offer team appreciation days and other really cool events throughout the year. And of course, free food throughout the year. Who doesn't like that?
Salary : $18 - $22
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