Customer Service Associate

Wawa, Inc.
Daytona Beach, FL Part Time
POSTED ON 7/23/2024 CLOSED ON 8/21/2024

What are the responsibilities and job description for the Customer Service Associate position at Wawa, Inc.?

Soar with us at Wawa.

We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.

Job Description

Job Title: Customer Service Associate

Location: Field

Department: Store Operations

Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day.

Principal Duties

  • Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
  • Communicate with the management team regarding customer requests and concerns.
  • Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
  • Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
  • Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
  • Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
  • Prepare all made to order food and/or beverages according to recipe or customer specifications.
  • Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.
  • Ensure the proper execution of assigned foodservice and beverage programs and procedures.
  • Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
  • Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.
  • Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials and other publications.
  • Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
  • Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
  • Complete other tasks as assigned by store management.

Essential Functions

  • Ability to work well individually as well as in a team environment
  • Good communication skills
  • Excellent customer service skills
  • Ability to learn FSRA process and procedures and demonstrate on a daily basis
  • Ability to work overtime as needed
  • Ability to multi-task in fast paced environment
  • Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures
  • Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
  • Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
  • Must be able to lift and carry up to 35 lbs
  • Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
  • Must be at least 16 years old
  • Must have reliable transportation
  • Must wear slip resistant shoes at all times
  • Must be able to tolerate exposure to cleaning products

Basic Qualifications

  • Pursuit of or high school diploma or equivalent, preferred
  • Prior food service and/or customer service experience preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Customer Service Associate
Winn-Dixie Retail Stores -
HOLLY HILL, FL
Customer Service Associate
Guess Factory Outlet -
Daytona Beach, FL
Customer Service Associate FT
Winn-Dixie Retail Stores -
DELAND, FL

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Customer Service Associate?

Sign up to receive alerts about other jobs on the Customer Service Associate career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,424 - $52,960
Income Estimation: 
$47,688 - $60,298
Income Estimation: 
$35,890 - $44,977
Income Estimation: 
$41,424 - $52,960
Income Estimation: 
$28,270 - $36,482
Income Estimation: 
$28,274 - $36,496

Sign up to receive alerts about other jobs with skills like those required for the Customer Service Associate.

Click the checkbox next to the jobs that you are interested in.

  • Customer Complaint Resolution Skill

    • Income Estimation: $28,270 - $36,482
    • Income Estimation: $29,421 - $36,515
  • Customer Service Skill

    • Income Estimation: $23,698 - $35,744
    • Income Estimation: $28,839 - $36,771
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Wawa, Inc.

Wawa, Inc.
Hired Organization Address Melbourne, FL Full Time
Soar with us at Wawa. We believe we can make life a little better every day – one smile, hoagie, or experience at a time...
Wawa, Inc.
Hired Organization Address Millstone Township, NJ Full Time
Soar with us at Wawa. We believe we can make life a little better every day – one smile, hoagie, or experience at a time...
Wawa, Inc.
Hired Organization Address Media, PA Full Time
Soar with us at Wawa. We believe we can make life a little better every day – one smile, hoagie, or experience at a time...
Wawa, Inc.
Hired Organization Address Fort Meade, FL Full Time
Soar with us at Wawa. We believe we can make life a little better every day – one smile, hoagie, or experience at a time...

Not the job you're looking for? Here are some other Customer Service Associate jobs in the Daytona Beach, FL area that may be a better fit.

Customer Service Associate

HOLLINS MANAGEMENT, Ormond Beach, FL

Customer Service Associate

Winn-Dixie Retail Stores, CRESCENT CITY, FL