What are the responsibilities and job description for the Supervisor (Inventory and Merchandising) - STR00858 position at Wawa?
The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.
Principal Duties:
- Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.
- Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.
- Provide direction, motivation, and coaching for associates during the shift.
- Ensure the 24/7 execution of all customer service programs and processes.
- Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.
- Complete cash and lottery processes.
- Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.
- Check in vendors.
- Recognize associates and celebrate accomplishments.
Essential Functions:
- Ability to work well individually as well as in a team environment
- Excellent oral and written communication skills
- Excellent customer service skills
- Ability to work with little or no supervision
- Excellent relationship building and leadership skills
- Detail oriented and excellent organizational skills
- Ability to defuse issues using de-escalation and problem solving techniques
- Proven self-starter with demonstrated ability to make decisions
- Ability to learn and utilize the store’s technology
- Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
- Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
- Must be able to lift and carry up to 35 lbs
- Must have reliable transportation
- Must be at least 18 years old to be considered for this role
- Ability to direct others and prioritize tasks
Job Type: Full-time
Pay: $18.90 - $23.60 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
Application Question(s):
- This Job requires that you have 24 hour availability. While we try to accommodate preferences, if the business dictates, mangers and supervisors will be required to work all parts of the business. Are you willing to have 24 hour availability?
- Approximately, what is the number of people under your direct supervision?
- What is the number of hours you are looking to work per week?
Education:
- High school or equivalent (Preferred)
Experience:
- Food Service/ Retail Management: 1 year (Preferred)
Work Location: One location
