What are the responsibilities and job description for the Team Supervisor (overnights) - STR00565 position at Wawa?
*Associates in this position will receive a $1.50 shift differential for hours worked between 12am-6am
The Night Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position will be scheduled primarily on 3rd shift to manage tasks that are typically reserved for nighttime shifts, occasionally position will be scheduled on 2 nd shift based on business needs. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.
- Principal Duties:
1. Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.
2. Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa’s Crisis Management procedures when necessary.
3. Provide direction, motivation, and coaching for associates.
4. Recognize associates and celebrate accomplishments.
5. Enforce Wawa’s cash handling and accountability processes and perform manager functions on register.
6. Administrate check-in of external and internal vendors according to corporate procedures.
7. Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.
- Essential Functions:
1. Ability to work well individually as well as in a team environment
2. Excellent oral and written communication skills
3. Excellent customer service skills
4. Ability to work with little or no supervision
5. Detail oriented and excellent organizational skills
6. Good analytical, critical thinking and problem solving skills
7. Proven self-starter with demonstrated ability to make decisions
8. Excellent relationship building and leadership skills
9. Flexible availability which will include primarily third shift with an occasional 2nd shift, weekends, and holidays, based on business needs
10. Ability to learn and utilize the store’s technology
11. Must have reliable transportation
12. Must be at least 18 years old to be considered for this role
13. Ability to direct others and prioritize tasks
Job Type: Full-time
Pay: $17.50 - $21.90 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Night shift
- Weekend availability
Application Question(s):
- Approximately, what is the number of people under your direct supervision?
- What is the number of hours you are looking to work per week?
- This Job requires that you have 24 hour availability. While we try to accommodate preferences, if the business dictates, mangers and supervisors will be required to work all parts of the business. Are you willing to have 24 hour availability?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 2 years (Preferred)
- Food service: 2 years (Preferred)
- Retail management: 2 years (Preferred)
Work Location: One location
