Design Consultant

Description

Wayne Tile is a family owned business operating for nearly 70 years.  With beautiful showrooms and a wonderful group of customers, we strive to be a great place to work and a great place to shop for tile.

JOB TITLE: Sales Associate Design Consultant   

EMPLOYER: Wayne Tile Company

SUMMARY: Performs all aspects of retail sales including but not limited to greeting and welcoming customers, suggestive selling, closing the sale, and accurately completing the sale on the point-of-sale register. The Design consultant also develops full knowledge of Wayne Tile custom order items and has experience in the tile and stone industry.

DUTIES AND RESPONSIBILITIES:

· Schedules and takes design appointments with clients.

· Develops and maintains complete knowledge of Wayne Tile custom order offerings.

· Builds clientele through exceptional service. Assists customers in an enthusiastic and courteous manner; provides outstanding customer service. 

· Advises and assists customers with their choices of product.

· Utilizes various selling techniques to increase sales.

· Accurately completes sales using POS system according to established 

procedures.

· Stocks and cleans the store for the best sales appearance and ease of use for 

the customer.

· Develops and maintains knowledge of all merchandise in selling area to

effectively assist customers with accurate information; keeps current as new 

product lines are introduced.

· Assists with merchandising efforts, displays, and floor moves as needed.

· Utilizes customer-focused selling skills, add-on selling, closing skills, and other

sales generating skills.

• Performs other      related duties as assigned by management.

QUALIFICATIONS: 

· 2 years experience in the tile and stone industry a plus.

· Any combination of education, training, or experience that provides the required 

knowledge, skills, and abilities.

· Commitment to excellence and high standards

· Ability to manage priorities and workflow

· Versatility, flexibility, and a willingness to work within constantly changing

 priorities with enthusiasm

· Excellent customer service skills

· Creative, flexible, and innovative team player

· Ability to understand and follow written and verbal instructions.

· Professional appearance and demeanor

Ability to effectively communicate with people at all levels and from various

 backgrounds.

COMPETENCIES:

• Design--Generates      creative solutions; Translates concepts and information into images; Uses      feedback to modify designs; Applies design principles; Demonstrates      attention to detail. 
• Customer Service--Manages difficult or emotional customer      situations; Responds promptly to customer needs; Solicits customer      feedback to improve service; Responds to requests for service and      assistance; Meets commitments.
• Oral Communication--Speaks clearly and persuasively in positive or      negative situations; Listens and gets clarification; Responds well to      questions; Demonstrates group presentation skills; Participates in      meetings. 
• Initiative--Volunteers      readily; Undertakes self-development activities; Seeks increased      responsibilities; Takes independent actions and calculated risks; Looks      for and takes advantage of opportunities; Asks for and offers help when      needed. 
• Innovation--Displays      original thinking and creativity; Meets challenges with resourcefulness;      Generates suggestions for improving work; Develops innovative approaches      and ideas; Presents ideas and information in a manner that gets others'      attention. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

· Continually required to stand

• Frequently      required to walk
• Frequently      required to utilize hand and finger dexterity
• Occasionally      required to climb, balance, bend, stoop, kneel or crawl
• Continually      required to talk or hear
• Frequently utilize visual      acuity to operate equipment, read
       technical information, and/or use a keyboard
• Occasionally      required to lift/push/carry up to 50 pounds 

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary : $43,300 - $54,800