Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So, if you think you have what it takes, but don’t necessarily meet every single point on one of our job openings, please still apply. We’d love to consider your application and see if you could be a great fit!

At Wayspring, we are committed to furthering our value of Equity & Inclusion throughout our recruiting practices. We seek diversity of background and opinion, as we think these attributes improve the performance of our company and are the right thing to do for our communities. We recognize and remove barriers to success within our company and communities. We seek to build a recruiting process that is inclusive and fosters diversity.

Why Wayspring?

We are passionate about breaking barriers alongside those facing substance use disorder. Whether you’re in the field or in the corporate office – our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental trainings are the norm – you grow, we grow. At Wayspring, we don’t just see you as an employee, we see you for who you are. a whole-person – with hobbies, pets, families, and lives outside of work. Our flexible schedule and flexible work environment options help you to create and maintain the work-life balance you need most.

Overview of Member Engagement Manager

The Member Engagement Manager will report to the Director of Member Services & Engagement and will be tasked with overseeing the team of central engagement specialists. The ideal candidate will be a highly personable professional with excellent communication skills. This individual will work to support multiple markets that Wayspring offers services in and oversee multiple member engagement specialists.

Responsibilities of the Member Engagement Manager

• Responsible for day-to-day operations of Wayspring’s member engagement team
• Develops and executes benchmarks and key performance indicators, including member engagement and success metrics
• Supervises, leads and trains a team of engagement specialists working directly with Wayspring members
• Provides training to all new engagement specialists
• Completes administrative tasks as assigned
• Initiates creative strategies to facilitate member contact
• Maintains performance accountability and achieve performance targets
• Adheres to Wayspring information security and privacy requirements
• Works across markets to provide trainings on engagement
• Develops appropriate documentation protocols
• Leads delivery of in-market execution of member engagement
• Ensures compliance with federal and state regulations as well as health plan policies relative to program documentation and reporting

Requirements & Preferred Qualifications

• Bachelor’s degree in a relevant field is preferred
• Demonstrated ability working in a matrixed environment
• The ability to communicate effectively and persuasively is required
• Exceptional verbal communication skills, and effective presentation skills
• Ability to travel as business needs require (Up to 25%)
• 2 years of experience in working with individuals with substance use disorders
• Director supervisory experience is required of multi-person teams
• History of managing substance use disorder or behavioral health programs preferred
• Excellent written, computer, presentation, and oral communication skills
• Strong leadership skills and willingness to support and manage front-line staff
• Passion for serving patients with substance use disorder

Company and Benefit Summary

Wayspring has reimagined substance use disorder treatment. We provide individualized care, delivered with a peer-centered approach. We focus on making sure patients have their basic needs met, like access to care, economic stability, and connection to relationships and community. Then we help each person find their own way to wellness.

• Medical, Dental and Vision Insurance Options
• Company funded HSA
• Monthly Gym Allowance
• Paid parental leave – all parents included
• Company paid short term disability, long term disability and life insurance
• Generous 401k match
• Premium Employee Assistance Program, inclusive of counseling sessions
• Company Contributions to Future Minded Savings (think 529, HSA, Student Loan Reimbursement, and Emergency savings fund)
• Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays