Solution Adoption Consultant

ABOUT THIS POSITION Right now, we are looking to add talent to our HS&H Solution Adoption team. The Solution Adoption Consultant role will act as the primary client contact for Waystar solution-specific set-up and design issues during the implementation stage. The successful candidate will be comfortable in front of some of the most successful Health System and Hospital organizations in the U.S. WHAT YOU'LL DO Subject Matter Expert assigned to Waystar revenue cycle implementations - ensuring solutions are delivered in compliance with contractual terms and aligned with Waystar values and processes. Drives a high level of client satisfaction. Manages and meet deadlines of multiple projects. Establishes relationships with the client project team, key influencers, and client executive leadership. Communicates challenges and shortcomings to client and internal stakeholders, recommending solutions when possible. Develops and communicates a clear vision of customer success and regularly reports the status to all key stakeholders. Leads client training sessions. WHAT YOU'LL NEED 3 years working in the healthcare revenue cycle. Strong software/technology acumen and understanding, including basic database principles, data exchange formats, etc. Demonstrated problem solving and decision-make process. Strong process orientation, problem solving & troubleshooting skills with a firm commitment to quality. HIPAA regulation knowledge Back- End Revenue Cycle operations Experience with x12 formats, i.e., 837/835, 270/271 and 276/277 Proficient with Microsoft Office Suite Excellent written and oral communication skills Team player Ability to travel up to 20% Bachelor’s degree or equivalent work experience in Healthcare, CIS, CS or MIS Preferred Knowledge Institutional and Professional Payer requirements Clearinghouse Claims scrubber Hospital Health Systems/Physician Practice Management Systems ABOUT THE TEAM The Client Operations, Clearinghouse Payment Operations, and Business Transformation team at Waystar builds brand loyalty and ensures solution adoption and client success. From resolving concerns to maintaining positive relationships, the team works directly with clients to provide resources and tools to help achieve their healthcare revenue cycle goals. The team is split into two divisions: Health Systems Hospitals (HS H) and Ambulatory. The Health Systems Hospitals division includes large health systems at a multi-level local or national scale. The Ambulatory division includes organizations such as provider groups and physician and specialty practices. ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M providers, 1K hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS Competitive total rewards (base salary bonus, if applicable) Customizable benefits package (3 medical plans with Health Saving Account company match) Generous paid time off starting at 3 weeks 16 holidays, including your birthday and volunteer time Paid parental leave (including maternity paternity leave) Education assistance opportunities and free LinkedIn Learning access Free mental health and family planning programs, including adoption assistance and fertility support 401(K) program with company match Pet insurance Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Waystar provides cloud-based technology that simplifies and unifies healthcare payments. Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun.

Salary : $60,200 - $76,200