Media Customer Service Representative

Waytek, a fifty-year-old-family-owned company that based in the Chanhassen, MN area. We distribute quality electrical products throughout the United States, and it is our mission is to provide an exceptional customer experience. Waytek goes above and beyond to exceed our customer's needs and expectations. Waytek is actively seeking an attentive and dedicated candidate to join our Customer Service team. The ideal candidate must be able to handle customer emails, and calls with an accommodating attitude, have ability to contribute as a team member, demonstrate patience and have a sense of pride in a job well done. Excellent benefits, and a great opportunity to be part of a highly reputable, stable, and growing company.

Responsibilities and Duties:

• Provide all customer service functions
• Receive customers' requests electronically, via telephone, fax, or email
• Build customer’s interest in the services and products offered by the company
• Identify and take advantage of opportunities for new business
• Process orders, price quotations, and similar data to customers, as appropriate, through mainly emails and faxes. 
• Approximately 40-80 orders and 15 inbound calls per day with an order accuracy level of 99.6% or better
• Maintain knowledge of product line, prices, delivery time, various marketing promotional services, and similar data, as required
• Analyze requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person
• Search company records
• Trace status of orders
• Resolve customer questions
• Maintain liaison with other internal departments
• Be a backup for call center inbound calls
• Additional Responsibilities:
  • Assists in Returns and Replacements as needed
  • Performs other allied duties as assigned by supervisor
• Performs other duties as assigned.

Requirements:

• Excellent communication skills both written and oral
• Ability to de-escalate customers
• Strong team player
• 1-3 years of business-to-business experience, prefer for experience to include electrical/electronic or distribution
•  Positive-can do attitude
• Ability to operate simple office equipment sufficiently to perform the job
• Intermediate PC skills
• Must be able to work in the United States without sponsorship
• Local candidates only will be considered

Education:

• High school diploma or GED equivalent
• College Degree preferred

Hours:

• Monday – Friday from 8:00 am to 5:00 pm OR 8:30 am to 5:30 pm
• No nights or weekends

Perks:

• Possibility for part-time telecommuting
• Medical insurance
  • 100% Employer Paid for some employee only plans
• Dental and vision insurance
• Company paid short-term disability, long-term disability and life insurance
• Company 401k match up to 6% and fully vested right away
• Paid time off 
• 9 paid holidays annually
• Education assistance
• Health club membership discount
• Being part of a growing company