Support specialist

WebPT
Round Rock, TX Full Time
POSTED ON 8/5/2024 CLOSED ON 8/24/2024

What are the responsibilities and job description for the Support specialist position at WebPT?

  • Customer Service / Fully Remote - Anywhere in U.S. / Up to $23.79 per hour / Health, dental & vision / 401k / WFH supply budget - As a Support Specialist you'll : Serve as the primary point of contact for all Members;
  • Answer inbound phone calls as primary responsibility, return calls, and follow up on emails; Respond to a variety of technical and non-technical inquiries as quickly and accurately as possible;
  • Escalate issues to the next level of Support when appropriate; Monitor and track support cases within Salesforce, WebPT's help desk and customer relationship management (CRM) system;

Last updated : 2024-08-05

Salary : $24

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