Job Description

Company Description:

WeDriveU is the leader in transportation solutions, specializing in corporate, university and hospital shuttles for millions of annual passengers. Recognized as a pioneer in mobility, WeDriveU is a strategic partner to the world’s top brands, with client programs that consistently earn awards for excellence in commuting and sustainability. WeDriveU operates across the U.S and is proud to celebrate more than 30 years serving clients. Learn more at www.wedriveu.com.

Job Description:

The Dispatcher will report to Program Manager and is responsible for problem-solving and can provide a high-end customer service experience through our nationwide operations. Transportation experience is not mandatory but the desire to be successful is! As a Dispatcher you will be answering a high-volume of incoming calls, communicating to drivers, responding to email inquiries as well as problem solving throughout the day.

Duties and Responsibilities:

• Assign and monitor drivers throughout their routes.
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs.
• Assist with investigating and resolving customer concerns.
• Monitor traffic flow and send out alerts as needed.
• Respond to and coordinate emergency response.
• Provide ongoing support to Program Management and take on additional tasks as assigned.
• Ensure that all tasks comply with administrative policies and procedures, safety rules, union contracts (vendors), environmental policies and/or government regulations.
• Additional duties and responsibilities may apply.

Skills Required and Physical Demands:

• Friendly, patient, professional, personable, and always have a courteous demeanor.
• Extremely detail-oriented, with exceptional multi-tasking skills.
• Proven computer skills including experience with Microsoft Office suite.
• Ability to listen effectively and understand clients’ needs to provide creative solutions.
• Have an energetic personality, with a desire to work in a fast-paced environment.
• Additional skills and physical demands may apply.

Education and Qualifications:

• Hard requirements:
  • Xxx
• Preferred requirements:
  • 2 years of experience in a dispatch, call center, customer service, hospitality, or similar field.
  • Bachelor’s degree

EEOC

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.