What are the responsibilities and job description for the Customer Service Supervisor position at Weed Man Lawn Care?
Job description
Company Info:
Hillenmeyer and Weed Man lawn care is a 6th generation family owned and operated business based out of Lexington, KY. The company is owned and operated by the Hillenmeyer family, Stephen, Chase and Seth Hillenmeyer. Weed Man Lawn Care is the franchised portion of the company that specializes in fertilization and weed control services. The company has grown exponentially over the last 5 years expanding to 3 different markets (Cincinnati, OH, and Nashville, TN ) growing from 2000 customers to 15,000 customers. Hillenmeyer and Weed Man take pride in their company by focusing on their employees, customers and finally its business plan. Hillenmeyer and Weed Man hope to continue this growth over the next 5 years which will create upward mobility for our associates.
Customer Service Supervisor Responsibilities:
- Responsible for helping train, coach, & mentor all Customer Service Representatives
- Ability to learn & present all Weed Man customer service training to new employees
- Possess competent training skills related to training new customer service representatives
- Assists in achieving all company goals as per budget
- Serve as a carrier of company culture and a role model for all Customer Service Representatives
- Monitor and measure all customer service standards
- 2 years Customer Service Supervision REQUIRED
- Experience with the supervision of remote staff PREFERRED
- Proficient in Microsoft Office (Word, PP, Excel)
Job Type: Full-time
Pay: $30,000.00 - $35,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 5 years (Preferred)
- Customer service supervision: 2 years (Required)
Work Location: One location
