CSR - Customer Service Representative

Position Summary:

Customer Service Representatives play a pivotal part in our clients' satisfaction. Whether you’re responding to a homeowner’s question about their lawn, following up on a service request, helping our technicians with account questions, rescheduling an application, or going over account statement details, the CSR is a key role in keeping our clients informed, satisfied, and happy.

Benefits:

• Part Time - IMMEDIATELY / Full Time Potential starting in January 2024
• 1 pm - 7 pm ; M-F (Part Time)
• 8:30 am - 5 pm ; M-F (Full Time - January 2024)
• Medical, Dental, and Vision Insurance (Full Time)
• PTO
• Holiday Pay
• Discounts on Lawn Care Services

Responsibilities:

• Accurately manage the Accounts Receivable functions (process payments and checks, debit/credit customer accounts, soft collections, answer questions regarding account statements and balances, etc.)
• Effectively communicate extensive knowledge on applicable Lawn Care Services to homeowners so they can make decisions about their property via phone, email, or SMS
• Schedule client requests for Service Calls and Lawn Care Quotes accurately and efficiently
• De-escalate customer concerns and effectively pinpoint and solve their needs with a "1 Call - 1 Resolution" Mindset
• Process service reschedules by accurately notating the account and communicating with the Operations Manager, Scheduling Manager, and Truck Builder
• Analyze client account information and update data as necessary based on client interaction
• Work closely with the on-site Operations Team to stay informed on lawn conditions as they are a dynamic part of lawn care
• Communicate proactively and with intention to other CSR Staff members regarding client accounts to resolve concerns
• Effectively follow up with clients about the status of ongoing concerns
• Onboard new clients by informing them of potential services and close the sale
• Assist with various Office Operations and Reporting when requested as responsibilities permit

Qualifications:

• Have a high school diploma
• Excellent Work Attendance
• A minimum of 1 to 2 years of experience in an office management/customer service or related position
• Managerial experience in an office environment is preferred
• Excellent time management, organizational, and multi-tasking skills
• Strong interpersonal, verbal, and written communication skills

About Us:

Weed Man, North America’s largest franchised lawn care company, offers great opportunities for advancement. Weed Man’s 50 year proven track record and unique atmosphere will reward your career – both intellectually and financially. Weed Man Knoxville has been part of the East Tennessee community since 2005. Our environment is centered on individual growth which leads to team and company growth. Weed Man is a fast-paced environment where we strive to inform, satisfy, and keep clients happy.

WEED MAN IS A DRUG FREE WORK PLACE. PASSING A DRUG TEST IS PART OF THE HIRING PROCESS.

Job Types: Full-time, Part-time

Salary: From $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

COVID-19 considerations:

- Masks Provided - Sanitizer Provided - Protective Shields Around Work Areas In Place

Ability to commute/relocate:

• Knoxville, TN 37931: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person