Service Associate

Please review the details for the position before applying for the opening.   If you are an internal employee, please apply through the internal portal on Workday.  You should have your completed resume/cv and cover letter ready to upload.  You should upload both documents on the third page (the required section is named resume/cv – this is also where you should upload your cover letter).   These documents should either be in a PDF format (.pdf) or a Word document (.doc) format.

Job Posting Title

Job Description Summary

Job Description

Job Summary:

Wellesley College is looking for a master multitasker with excellent organization skills and an upbeat attitude to be a part of the Registrar’s Office customer service team. The successful candidate will provide effective and professional assistance to the College community (students, faculty and staff) and visitors, via phone, in-person, and e-mail. They must value and consistently deliver accurate, responsive and timely results and meet daily challenges both as an individual contributor and as a team member. Service Associates must be comfortable with computers, data, general office tasks, and excel at both verbal and written communication. Most importantly, Service Associates must have a genuine desire to meet the needs of others and at the same time consistently adhere to Wellesley’s academic rules and standards.

Service Associate Responsibilities:

• Staffs the Service Desk serving as a central communication source of academic and policy and procedural information for students and faculty.
• Responsible for functional areas of expertise. Functional areas are shared between Service Associates. Functional leads are determined in consultation with supervisor.
• Maintains well-organized and easily accessible tracking systems for transactions in process; provides status updates on transactions to appropriate parties and sends timely notification of completed transactions.
• Provide administrative support to Registrar’s Office; responsibilities include scheduling meetings, drafting and editing documents (including creating and maintaining spreadsheets of information), returning phone calls and e-mails, coordinating the logistics of large meetings, distributing meeting minutes.
• Assists and instructs the community with navigating self-service options on various platforms.

Requirements:

• Associate’s degree required. Prior experience may be considered substitute for education requirement.
• One to three years of customer service experience.
• Prior experience in higher education or other non-profit preferred.
• Data entry experience strongly preferred.
• Excellent problem-solving skills.
• Excellent written and oral communication skills; ability to communicate technical information to a non-technical audience.
• Excellent customer service skills; Skilled at satisfying the needs of demanding clientele and at the same time adhering appropriately to academic policy and department policies and procedures.
• Excellent time management skills; Demonstrated effectiveness in shifting focus due to shifting priorities and competing demands of the office.
• Excellent attention to detail.
• Skilled at checking own work and reviewing the work of colleagues in order to produce high quality, error-free results.
• Demonstrated competence as a sole contributor and as a member of a team.
• Develops and maintains excellent relationships with peers in administrative and academic-support positions in order to effectively deliver integrated service to constituents and to efficiently accomplish assigned duties.
• High level of proficiency with Excel and G Suite.
• Demonstrated ability to learn and become adept with new software applications in an administrative office setting.

Worker Sub-Type

Time Type

EEO Statement

Wellesley College is an Equal Opportunity Employer, and we are committed to increasing the diversity of the college community and the curriculum. Wellesley College and all its subcontractors shall abide by the requirements of 41 CFR 60–1.4(a), 60–300.5(a) and 60–741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that Wellesley College and all of its subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status. Candidates who believe they can contribute to that goal are encouraged to apply