What are the responsibilities and job description for the Customer Order Specialist position at Wellington?
Overview:
We are seeking a highly motivated and customer-focused individual to fill the role of Customer Specialist. This position plays a critical role in providing exceptional customer service, resolving customer inquiries, and ensuring that our customers receive the best possible experience with our company.
Responsibilities:
- Utilize computerized systems to manage customer accounts, track interactions, and analyze customer data to identify trends and areas of improvement.
- Conduct outbound calling to customers, ensuring phone etiquette and a professional demeanor at all times.
- Work in a fast-paced call center environment, responding to customer inquiries and resolving issues in a timely and efficient manner.
- Provide multilingual customer support, utilizing proficiency in multiple languages to communicate effectively with customers.
- Handle cash transactions accurately and efficiently, maintaining a secure and organized cash handling environment.
- Analyze customer feedback and data to identify areas of improvement and develop strategies to enhance the overall customer experience.
- Deliver exceptional customer service, providing a positive and personalized experience for all customers.
- Assist with client services, ensuring that customer needs are met and that customer satisfaction is maintained.
- Enter customer data accurately and efficiently, ensuring that all data is up-to-date and secure.
- Continuously develop knowledge of our products and services, staying up-to-date with new features and developments.
- Work collaboratively with the customer service team to resolve customer issues and improve overall customer satisfaction.
Experience:
- Prior experience in a customer-facing role, preferably in a call center environment.
- Proven track record of providing exceptional customer service and resolving customer inquiries in a timely and effective manner.
- Strong analytical skills, with the ability to analyze customer data and identify trends and areas of improvement.
- Multilingual skills, with the ability to communicate effectively in multiple languages.
- Cash handling experience, with a focus on maintaining a secure and organized cash handling environment.
- Experience with computerized systems and data entry, with a focus on accuracy and efficiency.
- A passion for customer service, with a commitment to delivering a positive and personalized experience for all customers.
Job Type: Full-time
Pay: Up to $20.00 per hour
Experience:
- high volume customer service: 3 years (Required)
- SAP: 1 year (Preferred)
Ability to Commute:
- Philadelphia, PA (Preferred)
Ability to Relocate:
- Philadelphia, PA: Relocate before starting work (Preferred)
Work Location: In person
Salary : $20
