Business Process Consultant

About the opportunity: As a Business Process Consultant in Operations, primarily supporting the Operations Business Support team, you will serve in a key role accountable for identifying metrics, measuring, and analyzing the effectiveness of business processes, as well as reporting performance and business impact. You will work to ensure that business processes developed are sustainable, repeatable, and quantifiable. Serve as the liaison between Operations and internal/external partners, that provide business analysis and guidance. Ensure alignment and integration across functional and support areas including our vendor partners that support divisional strategies. You will leverage experience and expertise in business analysis, process management, data analysis, program management, and/or operational strategy to drive results and changes for the business unit.

Why Wellmark? We’re a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one committed to sustainability and innovation, consider applying today.

Required:

• Bachelor’s degree in finance, business management or business administration; or equivalent work experience
• 5 years’ experience in business systems analysis or business process improvement (preferably in operations or service-oriented environment). With specific experience in any of the following:
  • Working with multi-integrated, highly complex initiatives
  • Enterprise-wide redesign process re-design
  • Experience identifying process inefficiencies and opportunities to streamline business processes, and implement change
• Ability to take initiative and work independently with minimal supervision in a structured environment with strong organizational, verbal/written communication, project coordination and leadership skills.
• Must possess critical thinking with a high attention to detail and accuracy.
• Knowledge and understanding of strategic planning and execution.
• Strong organizational, multi-tasking, and prioritizing skills.
• Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
• Seeking candidates with a dynamic personality, that are naturally curious and who want to use data to drive business decisions and solutions.
• Advanced problem solving and technical troubleshooting capabilities, with a strong passion for analytics and ability to build business cases.
• Advanced Microsoft Excel and Access skills
• Successfully completed process improvement Green Belt training; certification preferred

Preferred:

• Prior health care operations experience
• Certified Six Sigma Black Belt or other process improvement certification
• MBA

a. Work collaboratively with leadership and Operational teams to measure and analyze the effectiveness of business processes for the business unit. Will create and improve end-to-end business processes and may lead process design and project implementation teams in a variety of process improvement activities.

b. Observe processes and interview stakeholders to understand current processes and identify opportunities for improvements and innovation. Assesses the strengths, weaknesses, opportunities, and threats for processes or systems, while identifying business risk and improvements for internal controls that mitigate the risk of exposures.

c. Establish executive level performance management dashboards that present measures and day to day insights to both business and Operation management.

d. Maintain, and present measures to support continuous quality improvement efforts. Will determine and make recommendations regarding applicable metrics and risk factors to the business area e.g. productivity, cost savings, number of projects underway, and deviations.

e. Identify and support robotic process automation efforts by serving as a liaison and business resource.

f. Review and develop business process documentation, identify gaps, and provide recommendations to re-engineer business processes.

g. May lead organizational change and development efforts.

h. Other duties as assigned.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at careers@wellmark.com