Program Manager - Residential

EMPLOYMENT VALUE PROPOSITION: Mental Health Center of Denver provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do.

COMMITMENT TO DIVERSITY & INCLUSIVENESS: The Mental Health Center of Denver values and is strengthened by diversity. We are committed to ending bias and discrimination in our community and ensuring equity within all aspects of our organization. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

COMMITMENT TO PAY EQUITY: Mental Health Center of Denver is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges.  We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.

BENEFITS STATEMENT: All full-time, benefits eligible employees will be eligible for MHCD’s benefits plan. For a full description of benefit offerings, please visit: https://mhcd.org/workplace-of-choice/.

COVID-19 vaccination or an approved medical or religious/faith-based exemption is required for employment/internships with the Mental Health Center of Denver. Newly hired employees must be fully vaccinated (that is, at least two weeks past their final dose of an authorized COVID-19 vaccine regimen) and provide proof, or have an approved medical or religious/faith-based exemption, within their first three (3) days of employment. Information on how to request an exemption will be provided at the time of offer.

HIRING RANGE: $65,365 - $76,900/year

POSITION SUMMARY:  Provide clinical and administrative supervision to a multi-disciplinary clinical and Residential staff to ensure efficient team operations. Coordinate team functions and community activities to enhance the quality of treatment consumers receive. Operate within established budgetary guidelines.

ESSENTIAL JOB FUNCTIONS:

• Ensure accuracy, quality and efficiency standards are met with regards to medical records standards and case management services for consumers.
• Advocate appropriate services for consumers.
• Identify, implement and monitor customer service standards to ensure team is meeting internal and external customer needs and perform all services in a professional manner.
• Participate in the development of long and short term goals for the team that are consistent with program and organizational goals.
• Train and evaluate clinical and administrative support staff to maintain quality within the team, encourage growth and development of staff while instilling awareness of cultural diversity.
• Complete performance evaluations timely and provide appropriate coaching and counseling to ensure all employees perform at satisfactory levels, identify when discipline is appropriate.
• Participate in the selection process for internal and external candidates for clinical and support positions.
• Conduct timely audits to ensure compliance with MHCD policies, state and other regulatory policies regarding clinical care and documentation. Revise and update internal policies.
• Assist with the financial planning, budgeting, and forecasting needs of the team. Take corrective action as needed to ensure compliance of established budget.
• Follow all CDPHE/Assisted Living Guidelines and Regulations
• Maintain a trauma informed environment of wellbeing.
• Other duties as assigned by Director.

EDUCATION: Master’s Degree in social work, psychology or similar field. Current license as a LCSW or LPC in the State of Colorado. LAC preferred.

EXPERIENCE:   One to two years in mental health or human services field; 2 years supervisory experience preferred. Residential Trauma informed treatment, addiction treatment and sound clinical ability.

SKILLS AND COMPETENCIES:

• Knowledge or ability to learn and practice trauma informed principles and practices.
• Solid customer and community relations and interpersonal skills.
• Ability to prepare clear and concise written memos, letters and reports of a complex nature.
• Ability to supervise a multi-disciplinary staff: Clinical and Administrative.
• Ability to chart, document, review and present clinical cases to various audiences.
• Demonstrated ability to understand different cultural needs of consumer and communicate effectively.
• Solid knowledge of clinical supervision. Solid knowledge of case management skills and care coordination.
• Ability to accurately diagnose and assess consumers in crisis and non-crisis situations.
• Solid knowledge of management applications as they relate to the mental health environment.
• Ability to create a treatment and/or outcome plan with measurable results. Includes transition and discharge planning.
• Ability to communicate effectively and work cooperatively with internal and external customers.

SUPERVISORY RESPONSIBILITIES:   Clinical and Administrative staff.   

MACHINES AND EQUIPMENT TO BE USED:  Computers, calculators, fax machines, copiers, telephone and a variety of other office/clerical equipment.

TYPICAL PHYSICAL DEMANDS: Requires sitting, standing, bending and reaching.  May require lifting up to 50 pounds.   Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, the telephone and other office and/or clinical equipment. 

WORKING CONDITIONS:  May require occasional evening or weekend hours.