ECE

About this role:

The Exam Management Team (EMT), within Enterprise Customer Excellence (ECE), is seeking an Engagement Oversight Management Lead. In this role you will be have two focus areas. The first is EMT operational management by developing, implementing and ongoing oversight of the EMT Program infrastructure. This role will be key to insuring processes, processes, tools, reporting, change management, communication, etc. with the team are well managed. This role will also assist with team and executive level meeting material preparation and delivery. The second part of the role is leading complex ECE exams and testing initiatives, including Audits, Control Testing, IT&V Testing, External Exams and validations, etc. In this role you will lead cross functional teams to strategize, plan and execute testing activities. You will work with ECE Leadership, LOB Executive Office Teams, Audit, Control, Legal, IT&V, Regulatory Relations, and other key stakeholders to ensure all requests are fulfilled accurately and completely.

In this role, you will:

• Be responsible for the EMT Functional Playbook for updates and ensuring adherence
• Preparation of meeting materials for the team and executive level meetings
• Collaborate with the team for updates, publishing and change management to the processes and procedures
• Be responsible for a complex SharePoint for updates, permissions, transitions, etc.
• Provide oversight to other operational needs such as records retention, BCP updates, etc.
• Partner with request leads to plan and execute testing initiatives, including:
  • Understand the requestor needs and timeline
  • Define working agreements
  • Identify necessary stakeholders and build a working team
  • Assign work and monitor progress
  • Schedule and facilitate check in meetings
  • Ensure all requests are of high quality, on time with all the necessary approvals
• Provide oversight to your working team
• Produce reporting as needed from daily/detailed and executive level reporting
• Act as a point of escalation for any initiative risks or issues
• Support other projects or initiatives as needed

Required Qualifications, US:

• 5 years of Management Consulting, Strategy Consulting, or Business Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications, International:

• Experience in Management Consulting, Strategy Consulting, Business Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience and understanding of Enterprise Customer Excellence (ECE)
• Advanced Microsoft Office skills
• Excellent verbal, written, and interpersonal communication skills
• Excellent organizational and time management skills with the ability to prioritize work, process multiple tasks simultaneously, identify stakeholders, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Proven leadership ability to drive successful execution of business initiatives
• Strong analytical skills with high attention to detail and accuracy
• Ability to articulate complex concepts in a clear manner
• Strength in speaking with candor and credibility challenging others to do and be their best
• Experience and interaction with internal audit/testing functions
• Experience and understanding of Enterprise Complaints Management and Customer Remediation Center of Excellence
• Experience with exam management activities
• Experience with ECMP (Enterprise Complaint Management Portal)
• Capability of working in a rapidly changing, highly complex matrixed environment
• Experience with SHRP, the Issue Management Policy, and Corrective Action management

Job Expectations:

• 50% in office schedule
• Limited travel

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.