Fraud & Claims Operations Associate - HDF Analyst

Important Note: During the application process, ensure your contact information (email and phone number) is up to date. Upload your current resume when submitting your application for consideration. To participate in some selection activities, you will need to respond to an invitation. The invitation can be sent by both email and text message. To receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

About this role:

Wells Fargo is seeking a Fraud & Claims Operations Associate in Fraud & Claims Management as part of Consumer & Small Business Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com

In this role, you will:

• Participate in researching and examining complex transactions and referrals in order to prevent and detect fraud activities, policy violations, and merchant disputes with low to high risk within fraud and claims functional area
• Review complex transactions and referrals to prevent and detect fraud activities, policy violations, and merchant disputes in low to high risk tasks and deliverables
• Receive direction and exercise judgment within defined parameters while developing an understanding of investigative techniques and all facets of portfolios serviced by the division to quickly examine information and determine liability as well as impact of each case
• Provide financial or business evidence and detailed data detecting patterns, trends, anomalies, and schemes in both transactions and relationships across multiple businesses or products to the more experienced management as well as specialists working within the team

Required Qualifications, US:

• 6 months of Customer Service, Financial Services, Fraud, Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications, International:

• Experience in Customer Service, Financial Services, Fraud, Investigations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in High Dollar Fraud Claim (HDF) investigations
• Working Knowledge of DAT, HOGAN, ETRAN, VERINT, TranView and VISA operating rules and chargeback guidelines
• Regulatory compliance requirements surrounding Regulation E. experience
• Knowledge and understanding of identity theft operations
• Microsoft Excel designing and running macros, VBA (Visual Basic for Applications)
• Resolve escalated and complex customer issues, facilitating meetings and training virtually and in-person
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• M-F 9:00am - 6:00pm local time
• Ability to work overtime as needed
• Hybrid Work Schedule: 1 week in office/ 1 week remote

Job Locations:

• 7711 Plantation Rd., Roanoke, VA
• 2850 S Price Rd Chandler, AZ

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.