Operations Specialist

About this role:

Wells Fargo is seeking an Operations Specialist responsible for activities that support the operational infrastructure, performance, and efficiency.

In this role, you will:

• Research and resolve moderately complex operational tasks, accountable for entire process from receipt of work to resolution and closure to include originating source documents, data adherence to regulations, processing payments, resolve discrepancies and process unique rejects or exceptions
• Work under close supervision, follow established procedures, identify opportunities to determine appropriate course of action within defined scope of responsibility
• Review and analyze inquiries and operational challenges that require research, evaluation
• Consult with management for more complex issues to assist with appropriate course of required action
• Analyze and present recommendations for resolving more complex situations and exercise some independent judgment while developing of understanding of policies, procedures and compliance regulations
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 2 years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Knowledge and understanding of consumer related remediation policy, process, and procedures
• CRCOE knowledge
• 1 year previous remediation execution experience
• Advanced verbal, written, and interpersonal communication skills
• Ability to be flexible and adjust plans quickly to meet changing business needs Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to take on a high level of responsibility, initiative, and accountability
• Ability to provide strong customer service and develop customer relationships Ability to navigate through ambiguity and maintain momentum driving for results and clarity in uncertain situations
• Proven track record of meeting deadlines and attention to detail and quality deliverables
• Advanced analytical skills with high attention to detail and accuracy
• Knowledge with 1OFC, iTOP, CARS, Innovis, LexisNexis, EFS, HELMS
• Advanced Microsoft Office and Microsoft Excel skill

Job Expectations:

• Must be able to report to the physical office
• Must be able to work overtime as needed
• Mon - Friday schedule

Job Location:

• W. Des Moines, Iowa
• Chandler, Arizona

Pay Range:

• 26.59 - 47.26 USD Hourly

Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States. This Position is Not Eligible for Visa Sponsor.

@RWF22

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.