Bankruptcy Manager

About this role:

Wells Fargo is seeking a Bankruptcy Manager-Document Validation as part of the Home Lending Servicing Bankruptcy group in Consumer Lending. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Supervise and provide guidance to Bankruptcy teams in procedural tasks and processes
• Manage daily administrative, operations and service level agreements
• Ensure all local, state and regulatory compliance requirements are met
• Identify opportunities for process enhancements and risk control in bankruptcy claims
• Oversee complex issues to maximize efficiency and enhance customer service
• Consult with Management or team to optimize bankruptcy and collection efforts
• Partner with Bankruptcy Managers to identify issues and improve bankruptcy and collections efforts
• Collaborate and consult with peers, management, and Bankruptcy team
• Interact directly with bankruptcy agencies, courts, internal and external customers
• Manage allocation of people and financial resources for Bankruptcy
• Mentor and guide talent development of direct reports and assist in hiring talent

Preferred location:

800 S. Jordan Creek Pkwy, West Des Moines, IA

Required location listed above. Relocation assistance is not available for this position.

• Please Note: Job posting may come down early due to volume of applicants

Required Qualifications:

• 4 years of Loss Prevention, Bankruptcy or Customer Service experience in the financial industry, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2 years of leadership experience

Desired Qualifications:

• Bankruptcy Experience
• Experience working with MSP mortgage servicing platform and/or Black Knight LoanSphere application.
• Project management experience
• Experience developing partnerships and collaborating with other business and functional areas
• Excellent verbal, written, and interpersonal communication skills
• Advanced Microsoft Office skills
• Virtual leadership experience
• Manage identification of trends through providing monthly business insights
• Focus on policy/procedure validation and highlight the areas needing change to secure stronger controls
• Assure that we are effectively managing our business performance, team member performance and controls
• Present to senior and executive level management on business performance and make recommendations on strategies to effectively change and assure risk adherence and process improvements
• Support & drive strategic initiatives for the business.
• Creation & evaluation of risk controls
• Proactively identifying risk accompanied with ability to look broadly to other potential impacted areas outside of designated scope
• Collaborate across organizational lines and influence others without direct organizational authority

Job Expectations:

• This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.