ESP CS Agent

Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.

We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.

Job Duties:

• Receive and respond to Insurance contracts, warranties, memberships and product inquiries by listening attentively and responding with first class customer service.
• Retention and process renewal payments, on both inbound and outbound calls.
• Provide product knowledge to members by explaining the coverage options offered as applicable.
• Investigate customer concerns/questions and provide accurate and quick resolution.
• Update membership system and phone support system with required policy, call and/or member information.
• Performs other tasks and duties as assigned.

Minimum Qualifications:

• Past professional experience and accomplished employment history (has maintained long term employment with one or more previous employers)

• High school diploma or equivalent and/or 2 years of customer service and/or 1-2 years related experience. Call center experience preferred.
• Excellent verbal, written and listening skills as well as strong interpersonal, organizational, and critical thinking skills.
• Basic computer skills- knowledge of Microsoft applications is a plus and ability to learn in-house computer programs essential.
• Ability and desire to learn extensive Insurance contract and warranties for RV, Cars, SUV and pick- ups.
• Availability to work shifts Monday -- Friday within these hours: 7:00 a.m. to 6:00 p.m.

Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Salary : $29,000 - $33,000