Loan Administration Manager 2 -- VA Closing Manager

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams.  We’ve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

The Loan Administration (LO) 2-Closing Manager will manage the activities and/or operations of a team of loan closers.  They are responsible for documentation, pre-closing/closing tasks.  You will participate in the formulation of work procedures, policies and methods to ensure compliance with Wells Fargo, legal, investor, regulatory, and/or business policies which directly affect the work unit but may have an indirect, if any, effect on other departments or outside customers.  Manages projects that primarily impact functional area or specific department. May oversee quality control process and assists with managing budget.

We are seeking a strong leader that has an overall understanding of consumer lending as well as the passion/leadership to create a team of excellence.

Management Accountabilities:

• Manage a team of 10-14 members made up of closers that are accountable for ensuring quality customer service provided to internal/external customers.
• Responsible for or participates in the hiring, coaching, developing and supervising of team members, including decisions relative to performance reviews, terminations, hires, discipline, salary actions, etc.
• Drive and balance capacity for the team
• Develop a strong partnership /relationship with Sales and other Fulfillment partners
• Ensure all departmental productivity, timeliness and accuracy goals are achieved monthly/quarterly/annually.
• Create a positive/engaging team environment conducive to high performance and production
• Research, identify and analyze opportunities for process improvements, both internally and cross functionally, that will improve performance and reduce loss exposure and risk.
• Participate in partnership calls with Sales and Peer Groups

As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

• Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
• Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

Work hours -- M-F 8:30 a.m. to 5 p.m. CST

• 5+ years of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment
• 1+ year of management experience

• Intermediate Microsoft Office skills
• Strong analytical skills including the ability to analyze financial metrics
• Excellent verbal, written, and interpersonal communication skills
• Ability to interact with all levels of an organization
• Experience developing and cultivating professional relationships
• Knowledge and understanding of loan administration: processing, underwriting, and closing
• Knowledge and understanding of mortgage loan operations in a high volume environment
• Leadership skills including; coaching, training, and mentoring
• Change management experience
• Mortgage industry experience
• Ability to think strategically, implement, and deliver business objectives
• Knowledge and understanding of consumer lending data and analytics

• Past closing experience at Wells Fargo
• Past experience using CORE
• Past closing management experince
• Past government/VA  product experience
• Experience with pipeline management

• Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary.
• This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

The salary range displayed below is based on a Full-time 40 hour a week schedule.

MN-Minneapolis: Min: $54,700 Mid: $76,000

MN-Minneapolis: 2701 Wells Fargo Way - Minneapolis, MN

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.