Loan Servicing Specialist 5

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Commercial Banking provides financial solutions to businesses with annual sales generally in excess of $5 million. Our business lines are Wells Fargo Commercial Capital, Middle Market Banking, and Treasury Management & Payment Solutions.

Wells Fargo Commercial Capital

• A market-leading provider of working capital, investment capital, trust services, and sales financing solutions that help customers optimize liquidity and grow their business through their lifecycle

Middle Market Banking

• Services private and public companies with annual sales of $5 million to $2 billion
• Specialized expertise across industry sectors

Treasury Management & Payment Solutions

• Provides cash management services and digital channel capabilities for customers of Commercial Banking and Corporate & Investment Banking
• Also serves some Consumer and Small Business Banking and Wealth and Investment Management customers, and Auto Dealer Finance partner relationships in Consumer Lending

The Loan Servicing Specialist 5 (LSS5) will be working for the Denver Loan Support Department, and will primarily be responsible for processing a variety of “Research” type requests coming in from the Wells Fargo Line of Businesses (LOBs) via E-Mail, requests will have to be analyzed and resolved.

This position involves acquiring technical knowledge of the Wholesale Loan Servicing processes to adequately answer questions or make adjustments to systems as necessary. Questions may be regarding the booking of loans, interpretation of AFS screens, invoices, sweeps, interest rates, fees, and other aspects of loan servicing. Mainstay of duties may also involve: performing advances from loans (including high-dollar outgoing wires); making payments (including payoffs) to the system utilizing various methods; making adjustments to the loans in the system of record (AFS), such as Assignment Unit changes, Officer changes, address changes, changes to the BQR/CQR, etc.

On a daily basis, the LSS5 will be taking direction from colleagues across the nation and coordinating professionally and consultatively. Good communication skills are a must, as finding solutions may require heavy E-Mail correspondence as well as telephoning. Teamwork is also needed to ensure Department SLAs are met without fail, daily. Department team members maintain a high-level of accuracy. At day-end, each Loan Servicing Specialist compiles a Batch of their day’s work, that they or a backup team member will audit on Day 2, which in turn may also be checked by Quality Assurance. Ancillary duties will be addressing anomalies/outages unearthed by internal reports. Main software’s being used: AFS, COLTS, eTran, WIPS, CEO Wire, StoreVision, ICMP, E-TRAC, and Access.

• Required location for this position is 1700 Lincoln St Denver, CO. Relocation assistance is not available for this position.
• The successful candidate must be available to work Monday through Friday; 8:00am to 5:00pm. Hours may change due to business needs.
• Telecommute is NOT an option for this role. This position is currently working remotely but will be expected to return to the location at a future point in time when Wells Fargo returns to the standard operating model.
• Job posting may be removed earlier than the stated closing date due to volume of applicants.

Visit https://www.wellsfargo.com/about/careers/benefits/ for benefits information

COLORADO:
The salary range below is based on a full-time 40 hour a week schedule:

CO-Denver: Min: $37,200 Mid: $51,000 Max: $64,800

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

• 2 years of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment demonstrated through work or military experience

• Intermediate Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Exposure to Wells Fargo AFS (Automated Financial Systems)
• Exposure to Wells Fargo COLTS (Credit On-Line Transaction System)
• Financial services experience
• Ability to provide leadership by coaching, training, and mentoring
• Ability to work effectively, as well as independently, in a team environment
• Customer service experience
• Knowledge and understanding of Wells Fargo s Wholesale Loan Services (WLS) processes
• Commercial lending experience
• Knowledge and understanding of loan administration or servicing commercial loan documentation

The salary range displayed below is based on a Full-time 40 hour a week schedule.

CO-Denver: Min: $37,200 Mid: $51,000

CO-Denver: 1700 Lincoln St - Denver, CO

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.