What are the responsibilities and job description for the Operations Associate position at Wells Fargo?
About this role:
Wells Fargo is seeking an Operations Associate in Chief Operating Office Audit, providing coverage in: Operations, Regulatory and Policy Affairs, Enterprise Customer Excellence, Sales Practices Oversight and Management, and Strategic Execution and Operations. It also includes the Chief Administrative Office, encompassing the Corporate Properties Group, Corporate Security, Enterprise Business Resiliency, Strategic Programs and Process Improvement, Enterprise Change Management, Supply Chain Management, and Data Management and Insights. Learn more about our career areas and business divisions at wellsfargojobs.com .
In this role, you will:
- Participate in variety of operational tasks for low to moderately complex processes or functions
- Develop working knowledge of company policies and procedures and identify ways for efficiencies and improvements
- Review basic issues, policies or procedures for which answers can be quickly obtained, related to low to medium risk tasks and deliverables
- Perform batching, filing, photocopying, faxing, mail distribution and taking phone messages
- Maintain records, compile statistics, process employment applications, salary increases, and data entry
- Receive direction from supervisor and exercise independent judgment while developing understanding of function, policies, procedures, and compliance requirements
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Required Qualifications:
- 6 months of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Experience with customer remediation projects
- SharePoint, Shared Risk Platform (SHRP) experience
- Ability to exercise judgement to identify and resolve problems
- Excellent verbal, written, and interpersonal communication skills
- Ability to produce high quality results while meeting Service Level Agreements (SLA’s)
- Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
- Strong organizational skills with demonstrated ability to manage expectations and deliver on commitments
- Strong interpersonal skills, with the ability to establish credibility and strong partnership with business partners and other support functions
- Experience collaborating with other functional areas
Job Expectations:
- Ability to work on-site (with some flexibility) at stated location of the job opening
- Ability to work with multiple computer systems
- Must be able to report to the physical location
@RWF22
-
Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States. This Position is Not Eligible for Visa Sponsor.
@RWF22
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
