Operations Manager- Lockbox (weekend)

About this role:

Wells Fargo is seeking an Operations Manager in Lockbox Operations as part of our Global Operations team. Learn more about the career areas and lines of business at wellsfargojobs.com/career-areas

In this role, you will:

• Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
• Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
• Engage stakeholders and internal partners associated within the Operations area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
• Provide training, performance, evaluation and coaching of less experienced team
• Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
• Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
• Provide responsibility for budget and financial performance
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4 years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2 years of leadership experience

Desired Qualifications:

• Experience leading an Operations Team in a production environment
• Experience leading other exempt level managers
• Ability to anticipate and make timely and independent judgment to identify and resolve problems
• Time management skills and ability to meet deadlines in a fast-paced environment
• Experience directing activities of team members, performance management, career development, coaching, mentoring, and succession planning
• Ability to motivate and provide performance feedback to staff
• Financial industry background with Lock Box or other Banking Operations experience
• Knowledge and understanding of Lockbox Operations department workflow processes
• Experience successfully collaborating with others in a change driven environment
• Experience directing activities of team members, performance management, career development, coaching, mentoring, and succession planning
• Experience driving process improvement efforts to gain efficiencies
• Experience with capacity planning, forecasting, and measurements
• Experience driving process improvement efforts to gain efficiencies
• Experience in trend analysis and recommending appropriate changes to identify and address root cause issues
• Experience with capacity planning, forecasting, and measurements
• Ability to interact with all levels of an organization including senior leadership/management
• Ability to assess issues, make quick decisions, implement solutions, and influence change
• Ability to read correspondence accurately and be able to provide a written response
• Ability to provide strong customer service and develop customer and partner relationships
• Intermediate Microsoft Office skills
• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• This is a weekend position to work Thursday - Monday and off on Tuesday/Wednesday
• Hours are 8:00 am to 5:30 pm working with open ended requirement to support business needs and volumes
• Flexibility and willing to work non-standard hours; including holidays, weekends & extended shifts if needed to support this 24/7 location
• Ability to work on-site at the posted work location

Location:

• 2005 Market Street, Philadelphia, PA

Posting End Date:
23 Sep 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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