What are the responsibilities and job description for the Personal banker position at Wells Fargo?
About this role :
Wells Fargo is seeking an Associate Personal Banker (SAFE) for our National Branch Network as part of the Consumer, Small & Business Banking division.
Learn more about the career areas and business divisions at wellsfargojobs.com.
In this role you will :
- Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially
- Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications
- Receive direction from managers and exercise judgement within defined policies and procedures
- Develop understanding of bank products and services to connect to customers' needs
- Interact with customers to demonstrate care and build relationships
- Provide appropriate options for bank products and services to customer
- Refer customers' financial needs to other bankers and partners as needed
- This SAFE position has customer contact and job duties which may include the offering / negotiating of terms and / or taking an application for a dwelling secured transaction.
As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.
Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below
Required Qualifications :
6 months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education
Desired Qualifications :
- Customer service focus with experience handling complex transactions across multiple systems
- Experience proactively engaging with customers through outreach via phone or email
- Ability to educate and connect customer to technology and share the value of mobile banking options
- Ability to help customers succeed financially by offering introductions to additional team members as appropriate
- Experience working with others on a team to meet customer needs
- Experience fostering and developing strong customer relationships
- Ability to build strong relationships with internal partners
- Ability to follow policies, procedures, and regulations
- Ability to identify potential fraud / risky accounts and take appropriate action to prevent loss
- Ability to interact with integrity and professionalism with customers and team members
- Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer / leadership reporting
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
- Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
- Support customers and employees in resolving or escalating concerns or complaints
Job Expectations :
- Ability to work weekends and holidays as needed or scheduled
- Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed
- This position is not eligible for Visa sponsorship
- Ability to travel 100% of the time within the district
- This position may potentially rove between branches in a specific geography to provide support for locations where a banker or teller is out of the office or to temporarily cover vacancies.
- In this role, the personal banker will be expected to commute to the assigned location(s) for the duration of the branch assignment (reimbursement for mileage and / or public transportation is provided).
- This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date.
The Nationwide Mortgage Licensing System (NMLS) website () provides the MU4R questions and registration required for employment in this position.
Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies.
The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards.
A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation.
Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
Posting Location(s) :
- Andrews Avenue 1710 S. Andrews Ave. Ft. Lauderdale 33316
- Broward Boulevard / I-95 2510 W. Broward Blvd. Ft. Lauderdale 33312
- Commercial Blvd (Commercial) 4875 N. Federal Hwy Ft. Lauderdale 33308
- Coral Ridge 3300 N. Federal Hwy. Ft. Lauderdale 33306
- East Atlantic 2400 E. Atlantic Blvd. Pompano Beach 33062
- Galt Ocean Mile 3600 N. Ocean Blvd. Ft. Lauderdale 33308
- Las Olas 350 East Las Olas Blvd. Ft. Lauderdale 33301
- Lighthouse Point 3550 N. Federal Hwy. Lighthouse Pt 33064
- North Ocean 199 N. Ocean Blvd. Pompano Bch 33062
- Sample Road 400 E. Sample Road Pompano Bch 33064
- State Road 84 931 W. State Rd 84 Ft. Lauderdale 33315
- Victoria Park 502 North Federal Highway Ft. Lauderdale 33301
- Wilton Manors 2525 N. Dixie Hwy Wilton Manors 33305
Posting End Date : 25 Feb 2024
25 Feb 2024
- Job posting may come down early due to volume of applicants.
Last updated : 2024-02-23
