Tech Operations Assoc

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

IAM Operations Access Admin Tech Support Incident Mgmt supports the daily production for access management services related to provisioning, problem management, identity and access management solutions, and workflow management.

Primary responsibilities include:

• Member of a highly technical team responsible for providing ID and resource management, problem resolution, enforcement of security policies/standards/risk controls, implementation of new solutions and technologies, as well as tier 2 support for systems and applications used by the lines of businesses;
• Responsible for supporting solutions and processes used to mitigate risk and ensure the security of data;
• Working collaboratively with other member within the Enterprise to continually increase the efficiency of processes and quality of service for our line of business partners;
• Maintains a broad awareness of the state of information security across the enterprise and industry and influences change to information security policy, standards and procedures for systems/applications/tools.

Key Functions:

• Evaluates adequacy and effectiveness of IAM domain policies, procedures and processes, systems and internal controls, including IAM-related SOX and SOC controls.
• Ensures IAM domain issue management completes risk remediation successfully and timely while escalating risks and challenges to executive leadership in proactive manner.
• Recommends changes to processes for continuous improvement.
• Provides consultation on IAM compliance and controls issues.

• 
  5 years of experience with Information Technology Infrastructure Library (ITIL), demonstrated through work, military, or education
• 5 years of experience in production supporting, including problem identification, ticket documentation, and customer/vendor relations, demonstrated through work, military, or education
• 5 years of experience using ticket tracking tools for change management, problem and incident management, and availability management, demonstrated through work, military, or education
• 2 years of information security administration experience
• 2 years of access management experience in one or more of the following: provisioning, de-provisioning, certification, authorization or authentication.

• 
  Certification in ITIL concepts and task management tools/systems
• Strong knowledge of Agile methodology
• Good problem solving and analytical skills
• Knowledge of diagnostic and support tools used in a support environment
• Experience with Help Desk or Production Support in a financial services company

• Production environment experience using a workflow system with proven high volume/high quality;
• Experience with Technology Help Desk functions;
• Active Information Security certifications (Examples: CISSP, CISM, CISA
• Solid knowledge and understanding of information security practices and policies
• Good verbal, written, and interpersonal communication skills
• Excellent customer service skills
• Experience working in a large enterprise environment
• Strong presentation skills
• Strong analytical skills with high attention to detail and accuracy
• Strong organizational, multi-tasking, and prioritizing skills
• Knowledge and understanding of Service Now
• Strong analytical skills and ability to solve complex technical problems
• Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, Access, and Project) skills
• Knowledge and understanding of information security industry standards and government regulations
• Ability to take an active role in the education, mentoring and training of less experienced team members
• Knowledge and understanding of regulatory compliance requirements surrounding HIPAA, PCI, GLBA, SOX, and SAS70
• Knowledge and understanding of project management methodologies, processes, and tools
• Ability to coordinate completion of multiple tasks and meet aggressive time frames
• Ability to work effectively, as well as independently, in a team environment
• Ability to work in a fast paced deadline driven environment
• Ability to assess current processes/procedures and make recommendations for efficiency
• A BS/BA degree or higher in science or technology

• 
  Ability to work on call as assigned