Technology Vendor Manager

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America’s diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers ‘round-the-clock’ banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company’s customer and employee experience, business and risk management transformation, and growth agenda.

The TI Vendor Management team is responsible for developing and maintaining a comprehensive vendor management program across a complex and strategic portfolio of global infrastructure vendors. As part of the Business Services organization the team delivers critical functional support and relationship management services across the TI organization, including senior leadership and executive teams, and the Enterprise in order to meet our Third Party Service Provider policy requirements, deliver on the value of our sourcing engagements, and provide an overarching focus on measuring and managing vendor performance capabilities.

Specifically, the Vendor Manager role manages an assigned portfolio of vendors (Third Party Service Providers) acting as the primary interface back to TI and Enterprise LOB’s. The Vendor Manager partners with TI leadership and functional teams to assist in aligning vendor strategies, identifying, tracking and driving vendor relationship management needs and concerns, and is a support resource into the external vendor community by advocating business interests on behalf of the Enterprise as well as being the conduit to provide vendor information back to TI services and additional partner groups. This is a highly visible position with a broad sphere of influence across the enterprise. On average, the Vendor Manager will manage a diverse portfolio of 20-40 relationships that includes High, Moderate, and Low risk vendors. This portfolio can reflect a multi-million dollar annual spend across the Enterprise.

Portfolio Management

• Manage a portfolio of strategic and critical vendor relationships.
• Ability to take on new vendor assignments across multiple infrastructure domains.
• Align with Supply Chain and internal stakeholders to enable development of vendor strategies.
• Develop comprehensive analysis reporting and oversight strategy for assigned vendor portfolio.
• Ability to work with various levels of management including Senior and Executive Management.
• Leverage their strong understanding of TI technology, goals and skills across all products and services.
• Partner is typically a large business unit and/or a large component internal to the Technology organization. Acts as the single point of contact for the partner and the appropriate technical groups from solution planning to fulfillment.

Relationship Management

• Drive relationship management responsibilities across assigned vendor base.
• Responsible for end-to-end vendor lifecycle management; new vendor on-boarding through termination.
• Develop centralized relationship management strategies for escalation and issues tracking.
• Manage internal and external expectations for the successful delivery of services.
• Influences technology selection by gathering business requirements, working with technology teams to determine if standard solution will work or if custom solution is necessary, and recommending the best option to the partner, including providing guidance on leveraging new technology.
• Responsible for facilitating the relationship between the technology organization and partner by managing and supporting the delivery of technology products and services.

Contract Management

• Manage contract lifecycle process including contract implementation, oversight, and disposition.
• Develop appropriate governance framework across financial, operational, and risk areas.
• Participate in contract reviews, analysis, and reporting efforts as required.
• Understand demand management drivers across all products and services.

Risk Management

• Ensure compliance with the enterprise Third Party Service Provider policy program.
• Develop holistic vendor risk profile analysis across assigned vendor base.
• Participate in external / internal audit activities on behalf of TI and the Enterprise.

Performance Management

• Lead, manage, and facilitate performance management reviews for all assigned vendors.
• Develop appropriate governance framework across acquisition, delivery, and operations.
• Align internal KPI metrics and expectations against vendor performance metrics (SLA’s / SLO’s).
• Develop comprehensive analysis and reporting assessing vendor performance capabilities.
• Ensures service quality and cost-effectiveness of solutions. Monitors higher profile projects to ensure requests are met on time and within sizing, keeping all parties informed of impacts and changes. Maintains regular contact with management within Technology and the supported business area, driving high quality regular communications and appropriate documentation and artifacts.

• 5+ years of technology experience
• 2+ years of vendor management experience
• 2+ years of Network experience
• 3+ years of technology delivery and relationship management experience with small and large business units in a large corporate environment

• Experience managing medium technology development efforts within a major line of business
• Ability to influence across all organizational levels, particularly senior management
• Experience working in a large enterprise environment
• Excellent verbal, written, and interpersonal communication skills
• Knowledge and understanding of technology support: enterprise network or telephony in a 24x7 environment
• IT Infrastructure Library Certification (ITIL)
• 1+ years of third party risk management experience
• 1+ year of Agile experience

• Ability to travel up to 5% of the time
• Ability to work additional hours as needed

MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN
IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
AZ-Chandler: 2600 S Price Rd - Chandler, AZ
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.