UX Writer - Lead Content Designer

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do and who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, it provides and manages our digital foundation and common capabilities and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences and make it easier for customers to achieve their financial goals.

Experience Design at Wells Fargo

We are on a mission to build the best digital experience delivering customer joy in the financial space.

As part of the Experience design team at Wells Fargo, you will be fueled by exceptional thought leadership, subject matter experts and world class talent. 

About this role:

As a Lead Content Designer, you will be responsible for the creation, development, and execution of content across digital platforms. You are a gifted writer and a thoughtful strategist, capable of taking complex and complicated concepts and distilling them into relatable and empowering digital experiences. You will work within the experience design team to deliver high-quality and visually appealing content that aligns with the company's brand and messaging. This role demands a high level of creativity, strategic thinking, and leadership skills to drive the development of innovative and engaging content.

In this role, you will:

• Lead complex initiatives for internet and application content design
• Identify the modeling and all risk management including compliance with all federal and state laws for accessibility for all users
• Review and analyze complex business and operational objectives that require in-depth evaluation
• Complete work in accordance with all risk management, compliance and business process expectations
• Make decisions in complex and multi-faceted situations requiring strong understanding of Content Design policies, procedures and/or compliance requirements that influence and lead broader work team to meet deliverables and drive new initiatives
• Collaborate and consult with peers, colleagues and mid-level to more experienced managers to resolve issues and achieve goals
• Lead projects, teams or serve as a peer mentor
   

Job Duties:

• Write compelling copy for a complicated and highly personal space – financial institution experience is not required
• Leverage research data to build solutions that balance the needs of our users with our business goals
• An excellent presenter, who can sell ideas, create coalition, and build support
• An arbiter of best practices in grammar, messaging, writing, and style
• Offer content design perspective throughout the product development process, influencing strategic decisions to improve the overall experience and ensure consistency.

Required Qualifications:

• 5 years of Graphic or Website Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Lead the creation of best-in-class digital customer experiences for our app and website
• Apply a deep understanding of content design principles to develop and execute strategies that solve complex user and business challenges 
• Craft holistic flows and end-to-end experiences grounded in principles of user-centered design
• Lead complex initiatives for internet and application content design
• Identify the modeling and all risk management including compliance with all federal and state laws for accessibility for all users
• Review and analyze complex business and operational objectives that require in-depth evaluation
• Complete work in accordance with all risk management, compliance and business process expectations
• Make decisions in complex and multi-faceted situations requiring strong understanding of Content Design policies, procedures and/or compliance requirements that influence and lead broader work team to meet deliverables and drive new initiatives
• Collaborate and consult with peers, colleagues and mid-level to more experienced managers to resolve issues and achieve goals

Pay Range

Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan
• Paid Time Off
• Parental Leave
• Critical Caregiving Leave
• Discounts and Savings
• Health Benefits
• Commuter Benefits
• Tuition Reimbursement
• Scholarships for dependent children
• Adoption Reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Salary : $96,600 - $206,100