WF Auto-Loan Document Specialist 3

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams.  We’ve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

Under the direction of the Loan Administration Manager, the Loan Document Specialist 3 (LDS 3) is responsible for processing contract funding for the Consumer Auto Center in accordance with all state and federal regulations as well as Company policies and procedures while maintaining the highest level of service to internal and external customers.

This position reviews approved applications and contracts to ensure stipulations and conditions have been met and are in adherence to Company policy; ensures appropriate signatures have been obtained and correct data input errors and omissions; matches incoming contract documents to approved applications and enters data into the Credit Revue system; and analyzes various pay stubs and tax returns to determine satisfaction of income verification stipulations.

The LDS 3 interacts professionally with dealers, customers, and other vendors to obtain missing or invalid information and documentation; obtains and reviews documentation for accuracy and authenticity; carefully reviews all documents including booksheets, applications, and stipulations for potential fraud; communicates suspected fraud and or discrepancies to the Loan Administration Manager; and obtains employment and insurance verifications.

The LDS 3 provides assistance to internal and external customers regarding loan documentation and processing; generates customer correspondence relating to the initiation of the loan in accordance with corporate guidelines; responds to dealer problems and inquiries; and answers department telephone calls and routes them accordingly. They may also greet visitors depending on the size of the Regional Business Center and assist in other duties as assigned by the Loan Administration Manager.

Position Hours: Monday through Friday, 8:30am to 5:30pm with some Saturdays and overtime as needed. Hours/days may change due to business need.

Please note:  This position may come down early based on applicant volume.

• 6+ months of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment demonstrated through work or military experience

• Intermediate Microsoft Office skills
• Excellent verbal, written, and interpersonal communication skills
• High attention to detail and accuracy skills
• Ability to work in a fast paced deadline driven environment
• Ability to work independently
• Ability to research and report on a variety of issues using problem solving skills
• Ability to provide strong customer service and develop customer relationships
• Banking industry experience
• Knowledge and understanding of indirect auto finance policies, procedures, best practices, and regulatory requirements
• Strong attention to detail, including accuracy in grammar and a sharp focus on eliminating errors

• Must be able to attend full duration of required training period
• Ability to work nights, weekends, and/or holidays as needed or scheduled

MN-Minneapolis: 550 South 4th St - Minneapolis, MN

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.