What are the responsibilities and job description for the Behavioral Health Office Assistant - Stonebridge BHS - Days position at WellSpan Health?
Full-time, Days 8am-4:30pm
Job Description:
Under general supervision, performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience.
Duties and Responsibilities
- Answers telephones, routes callers, takes messages and provides routine information to callers.
- Greets and registers patients in accordance with established policies and procedures.
- Schedules patient appointments within established parameters.
- Performs various duties for effective check-in and check-out of patients.
- Prepares schedules and encounter forms for daily visits.
- Handles walk in patients in the appropriate manner.
- Ensures that Race, Ethnicity and Language is documented as appropriate.
- Processes patient charge and collects copays and deductibles.
- Performs various tasks related to end of day batch control, cash drawer etc.
- Enters and/or retrieves data from established computer files.
- Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
- Processes requests for patient information according to policies and procedures, including record copy service and form tracking.
- Researches billing questions and problems for patients with centralized billing service.
- Types various notes, letters, memos and reports, as needed. Proofs materials for errors.
- Complies with all HIPAA rules and regulations.
- Processes mail including scanning and tasking if applicable.
Qualifications
- Minimum Experience:
- 3 - 6 months
- Minimum Education:
- Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School); or an equivalence of 12 or more months of medical office experience
- Preferred Courses:
- Medical terminology within 6 months of hire recommended
- Skills:
- Excellent interpersonal/communications skills
- Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills
- Computer skills to include typing
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