Physician Office Assistant

Location and Schedule:

235 Rosedale Dr. Manchester, PA 17345

Full-Time (Day/Evening)

Job Description:

Under the general supervision of the Practice Manager, performs a variety of clerical tasks related to the customer service of our patients. WellSpan Medical Group recognizes that the Physician Office Assistant is often the first and last person that our patients, families and visitors encounter when they contact or visit our offices. WellSpan Medical Group provides training to our Physician Office Assistants to instill confidence in their ability to create a welcoming environment and well-coordinated experience for everyone.

Duties and Responsibilities

Essential Accountabilities:

1. Answers telephones, routes callers, takes messages and provides routine information to callers.
2. Greets and registers patients in accordance with established policies and procedures.
3. Schedules patient appointments within established parameters.
4. Performs various duties for effective check-in and check-out of patients.
5. Prepares schedules and encounter forms for daily visits.
6. Handles walk in patients in the appropriate manner.
7. Ensures that Race, Ethnicity and Language is documented as appropriate.
8. Processes patient charge and collects copays and deductibles.
9. Performs various tasks related to end of day batch control, cash drawer etc..
10. Enters and/or retrieves data from established computer files.
11. Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
12. Processes requests for patient information according to policies and procedures, including record copy service and form tracking.
13. Researches billing questions and problems for patients with centralized billing service.
14. Types various notes, letters, memos and reports, as needed. Proofs materials for errors.
15. Complies with all HIPAA rules and regulations.
16. Processes mail including scanning and tasking if applicable.

NonEssential Accountabilities:

1. Establishes and maintains files and records on an ongoing basis.
2. Attends meetings as required.
3. Performs other related duties as identified.

Common Expectations:

1. Maintains established policies and procedures, objectives, quality assessment and safety standards.
2. Complies with missed appointment policy (Admin 104).
3. Supports Quality initiatives as determined by individual practice site.
4. Completes required education and competencies in a timely manner.
5. Processes mail including scanning and tasking if applicable.
6. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

• Notes:
  • Other combinations of formal education, training and experience may be considered.
• Minimum Experience:
  • 3 - 6 months
• Minimum Education:
  • Post High School Vocational/Specialized Training (Professional Medical, Administrative or
  • Business School); or 12 or more months of customer service experience
• Preferred Courses:
  • Medical terminology within 6 months of hire recommended
• Physical Demands:
  • Mostly sedentary work
  • Occasional prolonged standing/walking
  • Lifts supplies/equipment
  • Occasional reaching, stooping, bending, kneeling, crouching
• Skills:
  • Excellent interpersonal/communications skills; Knowledge of medical office operations to include reception, billing and insurance and general office skills; computer skills to include typing