What are the responsibilities and job description for the Front Office Specialist position at Wellstar Health System, Inc.?
Responsibilities
Core Responsibilites and Essential FunctionsCustomer Service:
* a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
* b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
* c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
* d. Working with both clinical staff and providers in a team approach.
* e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long
Operations/Revenue Cycle:
* a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
* b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
* c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
* d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
* e. Contacting patients for appointment reminders
Administrative:
* Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
* Other duties as assigned by management.
Required for All Jobs
Performs other duties as assigned Complies with all WellStar Health System policies, standards of work, and code of conduct.
Qualifications
undefinedFront Office Specialist - Float
Wellstar Health System, Inc. -
Roswell, GA
Front Office Specialist
Wellstar Health System, Inc. -
Marietta, GA
Front Office Specialist T2L
Wellstar Health System, Inc. -
La Grange, GA
